Senior Loan Support Officer

4 days ago

Manila, National Capital Region, Philippines XIN SERVICES CORP Full time

JOB TITLE: Senior Loan Support Officer/Senior Loan Processor

JOB TYPE: Full-time

LOCATION: Home - Based

What are we looking for?

Skills required:

  • 4 to 6 years working experience as a Loan Processor specializing in Australian mortgages specifically with Big 4 – ANZ, WBC Group, NAB and CBA.

  • In-depth knowledge of mortgage lending practices, regulations, and loan products in Australia.

  • Ability to identify and resolve any issues or discrepancies that may arise during the loan processing phase.

  • Ability to assist brokers by providing them with accurate and complete loan files for evaluation and decision-making.

  • Excellent communication skills with the ability to establish strong relationships with both brokers and clients, facilitate smooth interactions, provide accurate information, resolve issues efficiently, and ultimately contribute to a positive experience throughout the mortgage application and approval process.

  • Experience in VOW Salestrekker, ApplyOnline or other AU mortgage CRM.

  • Training and management experience is a plus.

MAIN DUTIES/RESPONSIBILITIES:

  • Conduct the initial assessment for all loan scenario enquiries assigned by brokers and identify the appropriate lender options. You will be responsible for efficiently processing loan applications from start to finish. You will work closely with borrowers, lenders, and other stakeholders to ensure a smooth and timely loan approval process.

  • Package the deal, collect and verify all relevant financial documents and submit to the lenders via various systems. Complete relevant tasks such as ordering valuation and requesting pricing approval when needed.

  • Complete necessary forms (incl. finance application form, FHOG form etc.) and compliance documents required.

  • Scrutinize all documents related to loan applications and ensure loans and processes meet compliance standards. Carry out responsibilities with professionalism and respect for others in accordance with the lenders and aggregator policies and applicable laws and regulations.

  • Assist in increasing the quality of loan applications by maintaining quality control.

  • Proactively manage application status tracking and follow up with brokers for all outstanding documentation throughout the loan process.

  • Liaise and escalate with lenders, conveyancers, and other relevant third parties to ensure approval and settlement of loans on time.

  • Ensure all tasks meet agreed service level standards.

  • Assist other brokers to manage the customer experience from application stage through to loan settlement. Proactively follow up with clients and keep them informed of progress on their home loan applications.

  • Provide high-quality administrative support to brokers.

  • Keep updated with the latest lending policy and lender requirements.

  • Other tasks within role as directed.

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