Onboarding Coordinator

3 days ago

Manila, National Capital Region, Philippines StoreHub Full time
Are you driven, results-oriented and a team player? With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun. If this is a journey you'd like to embark on, keep reading In the Onboarding Coordinatorrole, you'd be the key support to merchants' product set up on our platforms, which drives their transaction growth. You don't need to be an expert or know everything about our industry (even we don't). But the work is challenging, fast paced, and always on the bleeding edge. So, we're looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself. What you will do:
  • Ensure all content materials and information is accurate from the Sales team
  • Complete product setup within the required SLA
  • Review content configuration and advise relevant teams on the configuration
  • Ensure content provided adheres to the set of guidelines/framework
  • Ensure photos provided meet the required standard
  • Proactively look out for profiles that does not meet standard and rectify them
  • Categorize and place the listings into the right categories based on the cuisine and menu type
  • Work with internal teams to handle listing inquiries and troubleshooting of listing-related issues
How you will need to be:
  • 1-3 years of experience in customer facing roles, preferably from the F&B industry
  • Candidate MUST be open to working onsite in our Makati office.
  • Resourceful, attention to detail, high accuracy rate, and speed are a must to be successful in this role.
  • Must be a logical thinker. Able to strategically and logically arrange menus and able to plan out the best and most customer-centric menus
  • Strong organizational skills and you know how to prioritise your time
  • Meticulous and accurate in spelling and usage of words
What makes working at StoreHub awesome (and refreshing): Our people - for realStoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning. Culture of Candour.We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home. Cutting edge tools.If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters. Impact not just effort.We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours. CHANGE.Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.
  • Communicate for Clarity
  • Humble and Hungry
  • Authentic but not an *sshole
  • Nimble and Quick
  • Growth Mindset
  • Efficiency and Excellence
We do have all the other cool perks too:
  • Apple MacBooks for everyone to help you do your best work
  • Comprehensive healthcarebenefitswith our HMO Plan
  • Career development and mentorship
  • Cutting edge tools. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.
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