Senior Process Executive-O2C

4 days ago

Taguig, National Capital Region, Philippines Cognizant Full time
Job Summary

Ability to prioritize and complete own workload with minimal supervision.

Experience of using ERP systems preferably SAP.

Good planning and organizational skills.

Ability to work well under pressure and to meet tight deadlines.

Excellent written and verbal communication skills.

Ability and willingness to work as a team and to support all functions where necessary.

Accurate attention to detail.

Good interpersonal skills.

Conscientious approach to work.

Responsibilities
  • Manage key customers for the business ensuring excellent service delivery at all times and attending face to face meetings with customers on a regular basis.
  • Receive and handle telephone enquiries from customers. Ensure that product alternatives are offered where necessary.
  • Manage group mailbox ensuring that all orders are placed on a daily basis and all inquiries are dealt in a timely manner.
  • Raise tickets for customer data updates.
  • Process credit notes as required relating to price or delivery discrepancies.
  • Ensure all customer feedback is logged immediately tickets followed up and customer receives timely feedback.
  • Liaise with appropriate warehouse personnel in respect of product distribution shipping lead time and product returns.
  • Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues as they arise.
  • Liaise with other internal departments in respect of resolving customer enquiries.
  • Build and maintain strong working relationships with Customers the Commercial team and all other internal functions.
  • Cover for other team members as required (cross country cover required).
Certifications

Bachelors Degree

Over 1 year experience in B2B CS Account Order to Cash or similar experience


#J-18808-Ljbffr

  • Senior Process Executive-O2C

    3 days ago

    Taguig, National Capital Region, Philippines Cognizant Full time $40,000 - $60,000 per year

    Job SummaryAbility to prioritize and complete own workload with minimal supervision.Experience of using ERP systems preferably SAP.Good planning and organizational skills.Ability to work well under pressure and to meet tight deadlines.Excellent written and verbal communication skills.Ability and willingness to work as a team and to support all functions...

  • Expert O2C CS AR Management

    3 days ago

    Taguig, National Capital Region, Philippines Bayer Full time $60,000 - $80,000 per year

    At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and...

  • Order to Cash Team Leader

    3 days ago

    Taguig, National Capital Region, Philippines Eclaro Full time ₱570,000 - ₱900,000 per year

    Job Summary:We are seeking an experienced and motivated Team Lead for the Order to Cash (O2C) process to manage and oversee the end-to-end O2C function. This includes order processing, invoicing, collections, and cash application. The successful candidate will lead a team to ensure timely and accurate processing of customer orders, invoicing, and collections...

  • Senior Fulfillment Operations Manager

    1 week ago

    Taguig, National Capital Region, Philippines beBeeFulfillment Full time ₱800,000 - ₱1,200,000

    Job OverviewWe are a global healthcare company committed to improving people's lives. Our team is passionate about chasing the miracles of science and making a meaningful impact.This role offers an exciting opportunity to join our Customer Fulfillment team, where you will be responsible for managing daily operational activities and ensuring effective...

  • O2C Process Lead, Billing

    2 hours ago

    Taguig, National Capital Region, Philippines AECOM Full time $104,000 - $130,878 per year

    Company Description Work with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's...

  • Accounts Receivable Analyst

    3 days ago

    Taguig, National Capital Region, Philippines Offshore Team Full time ₱600,000 - ₱1,200,000 per year

    Order to Cash Analyst (O2C or Accounts Receivable)A leading multinational organization are seekingO2C Analyst'sto join their Manila-based team. If you're looking to grow your career in finance and shared services then this is the perfect opportunity for you.Key ResponsibilitiesProcess invoices, receipts, and payments accurately and on timeApply cash to...

  • Senior Process Optimization Expert

    7 days ago

    Taguig, National Capital Region, Philippines beBeeProcess Full time ₱800,000 - ₱1,200,000

    Senior Process SpecialistThe role of a Senior Process Specialist involves ensuring efficient handling of returns from start to finish. This entails adopting a strategic approach on the assigned functional process area, identifying opportunities to drive process excellence (efficiency, cycle time) and effectiveness (0% processing errors), and executing on...

  • Senior Business Process Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeBusiness Full time

    Business Process ExpertiseWe are seeking an expert to oversee business process transactions with a focus on accuracy and adherence to procedures. Key responsibilities include executing transactions, collaborating with senior analysts, and participating in process improvement projects.Key Skills:Process execution and managementCollaboration and team...

  • Senior Marketing Generalist

    3 days ago

    Taguig, National Capital Region, Philippines The Ortus Club - Executive Knowledge Sharing Full time $90,000 - $120,000 per year

    Taguig, BGC (Hybrid) 10 AM – 7 PM PHTShape and lead high-impact B2B marketing initiatives for global audiences. Join an international team driving executive engagement at the highest levels of business.About UsThe Ortus Club is a leading international event marketing firm specialising in executive knowledge-sharing roundtable discussions. Our sessions —...

  • Executive Business Process Specialist

    1 week ago

    Taguig, National Capital Region, Philippines beBeeBusiness Full time ₱800,000 - ₱1,200,000

    Job Description">The primary objective of this role is to execute business process transactions with precision and accuracy, adhering to established procedures.Collaboration with senior analysts, managers, and other team members is crucial in achieving seamless communication and effective workflow.Assisting in process improvement projects and data analysis...