Senior Process Executive-O2C

4 weeks ago

Taguig, National Capital Region, Philippines Cognizant Full time
Job Summary

Ability to prioritize and complete own workload with minimal supervision.

Experience of using ERP systems preferably SAP.

Good planning and organizational skills.

Ability to work well under pressure and to meet tight deadlines.

Excellent written and verbal communication skills.

Ability and willingness to work as a team and to support all functions where necessary.

Accurate attention to detail.

Good interpersonal skills.

Conscientious approach to work.

Responsibilities
  • Manage key customers for the business ensuring excellent service delivery at all times and attending face to face meetings with customers on a regular basis.
  • Receive and handle telephone enquiries from customers. Ensure that product alternatives are offered where necessary.
  • Manage group mailbox ensuring that all orders are placed on a daily basis and all inquiries are dealt in a timely manner.
  • Raise tickets for customer data updates.
  • Process credit notes as required relating to price or delivery discrepancies.
  • Ensure all customer feedback is logged immediately tickets followed up and customer receives timely feedback.
  • Liaise with appropriate warehouse personnel in respect of product distribution shipping lead time and product returns.
  • Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues as they arise.
  • Liaise with other internal departments in respect of resolving customer enquiries.
  • Build and maintain strong working relationships with Customers the Commercial team and all other internal functions.
  • Cover for other team members as required (cross country cover required).
Certifications

Bachelors Degree

Over 1 year experience in B2B CS Account Order to Cash or similar experience


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