Service Officer

2 weeks ago

Makati City, National Capital Region, Philippines RCBC Full time
Job Summary
  • Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
  • Willing to be assigned in the following location: Ayala Vicente Madrigal, Perea
How will you contribute?
  • Supports the Service Manager in managing the branch operations with particular focus on vault/ATM cash level, vault operations and tellering functions.
  • Ensures BC compliance to all regulatory and internal policies and procedures.
  • Analyzes and executes Service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives.
  • Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible financial losses.
  • Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction.
  • Manages and ensures that all productivity and administrative matters are within the set guidelines, policies, budgets and limits.
  • Coaches and mentors Service Associates to ensure that BC associates are trained properly in accordance to expectations of Management.
What will make you successful?
  • Someone with the skills to stay focused and determined through highly strenuous times; their abilities to stay organized and tolerance against stress keeps them highly motivated which results in finishing their work on time.
  • At least a 4-year graduate with a degree in business or a service industry oriented course.
  • With extensive knowledge in bank policies and procedures for branch operations.
  • An advantage if with sales/marketing experience in a bank.
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