Application Support Engineer

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

Being a member of the Development family, this role is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.

Your Primary Responsibilities:

• Support DTCC's ITP production application services for PSE/PROD environments. Analysis of Applications systems in order to prevent incidents from reoccurring
• Monitor Dashboard to provide better visibility into potential issues and future outages
• Expand knowledge base of operating procedures/runbooks for supported applications
• Collaborate within the team to resolve application alerts and escalate and join incident calls as needed.
• Gather requested documentation in support of ongoing audits requests. Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk.
• Implementation of efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
• Execute assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
• Ensure automation produces expected results within stated thresholds
• Contribute to projects by performing task work and ensuring permit-to-operate (PTO) guidelines are met. Analyze proposed application design and provide feedback on potential gaps to business requirements.
• Execute renewals/service account password changes as scheduled, resolve PSE and production defects and handle minor enhancements as needed.
• Support for change management and assigned Problem tickets assigned to Enterprise Application support team.

**NOTE: Responsibilities of this role are not limited to the details above. **

Qualifications:

• Minimum 2 years of experience in application production support and team management
• Bachelor's degree preferred or equivalent experience
• Knowledge of system administration – system configuration management, resource sharing, operating system fundamental
• Knowledge on application support – basic programming skills, log reading and analysis
• Experience in multiple platforms (Operating systems – UNIX, Linux, Windows, VMWare)
• Understanding of different technologies and applications
  • Networking and Storage technologies – TCP/IP, HP, Cisco
  • Database – Oracle, MS SQL, DB2, Snowflake
  • Middleware technologies – WebSphere Application Server, WebSphere MQ, Java, JRE
  • Knowledge in the following: MQ, CA View (Autosys), Service Now, Jira, Splunk, Graphana, Dynatrace
  • Clustering technologies – Veritas, Red Hat, and VMWare vSphere
  • Cloud Computing – AWS, CloudWatch, Cloud Formation, Azure, Google Cloud
  • Programming and scripting – ability to establish automation, write scripts (Perl, Python, Chef, Puppet) or implement system solutions
• General knowledge of industry principles and new technologies like cloud computing, virtualization, etc.

Talents Needed for Success:

• Fosters a culture where honesty and transparency are expected.
• Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
• Collaborates well within and across teams.
• Communicates openly with team members and others. Flexibility in support when needed.
• Flexibility to work 5am to 2pm shift, work schedule will either be Tuesday to Saturday or Sunday to Thursday.