Regional Service Desk Lead — SLA

ScalableOS is hiring for an Enterprise Service Desk Team Lead to act as a technical escalation point, support Tier 1 & 2 teams, and ensure tickets progress efficiently in line with SLA commitments within the Service Delivery model. This is a remote role based in the Philippines.The ideal candidate will provide advanced troubleshooting, mentor colleagues, and...

Unisys is seeking a seasoned Service Desk Supervisor to lead and mentor a team of service desk professionals. You will escalate complex issues, drive collaboration with other support groups, and ensure adherence to service levels. Strong customer-service orientation and stakeholder management are essential.Requirements include at least 5 years of relevant...

Amex GBT in Manila, Philippines, seeks a Global Service Desk Escalation Manager to proactively manage customer escalations and service risks across a global operation. You will ensure timely ticket progression, stakeholder communication, and protection of the customer experience. You will partner with Service Desk Leads, resolver groups, and business...

Supervises the efforts of Service Desk teams within an assigned region. Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams. Mentors and trains Service Desk team members to build new skills. Builds collaboration within the team and with...

State/Province National Capital Region (Manila)Country USAJob DescriptionJob DescriptionPosition SummaryThe Service Desk Manager owns the performance, strategy, and leadership of Arraya's Global Service Desk team, with a focus on delivering exceptional client experience and building a high-performing support organization. This role is responsible for leading...

We are looking for an experienced Service Desk Lead to manage daily IT support operations, lead the Service Desk team, handle escalations, and ensure effective service delivery for enterprise users. Key Responsibilities Lead, mentor and manage the Service Desk team. Monitor tickets, SLAs, workload and team performance. Handle technical issues, escalations...

PeopleLogic in the Philippines is seeking an experienced Service Desk Lead to manage daily IT support operations and lead the Service Desk team to deliver reliable service for enterprise users.The role emphasizes mentoring staff, handling escalations, and ensuring adherence to ITIL/ITSM, SLAs and incident management, while providing hands-on Microsoft 365...

Company DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic...

Supervises the efforts of Service Desk teams Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams. Mentors and trains Service Desk team members to build new skills. Builds collaboration within the team and with outside support...