Senior Service Desk Lead: Mentorship

Bernhard Schulte Shipmanagement is seeking a Senior Accounts Officer / Assistant Team Leader to oversee accounting operations, ensure accurate financial reports, and guide the accounting team. The ideal candidate will provide as a key client contact and supervise day-to-day activities in a hybrid setup in the Philippines.The role requires 3–5 years of...

Accenture is seeking a Senior Service Desk Analyst in the Philippines to ensure end-to-end ITSM Service Desk operations across projects. You will act as client contact for IT concerns, resolve incidents, log interactions accurately, and uphold SLAs.The role includes supervising analysts, driving process improvements, mentoring staff, and developing training...

Job Description Discover your 100% YOU with MicroSourcing! Metro Manila, Philippines Full-Time Remote Position: IT Service Desk Lead Location: Eastwood, Quezon City Work setup & shift: Remote | Day Shift Why Join MicroSourcing? You’ll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one (free up to 1 dependent...

A leading HR solutions provider is looking for an Advanced Service Desk Resolution Management professional in Manila, Philippines. The ideal candidate will manage customer interactions and resolve infrastructure issues while ensuring adherence to SLAs. Candidates should have a minimum of 2 years experience and strong troubleshooting capabilities across...

Position Title: Senior Operational Lead, Managed Services Location: Taguig City, Metro Manila – 2 days per week onsite Role Purpose This operational leadership role is responsible for spearheading and driving the high performance of the in-region teams that comprise the Managed Services function of NCC Group in Manila. Deploying the strategy that has...

Amex GBT in Manila, Philippines, seeks a Global Service Desk Escalation Manager to proactively manage customer escalations and service risks across a global operation. You will ensure timely ticket progression, stakeholder communication, and protection of the customer experience. You will partner with Service Desk Leads, resolver groups, and business...

Turnitin is seeking an IT Service Desk Manager to lead the global IT Service Desk, ensuring effective Level 1 support and strong service performance. The role emphasizes governance, team leadership, employee experience, and continual improvement aligned with ITIL practices.You will drive KPIs, SLAs, incident management, and cross-functional collaboration...

Unisys is seeking a seasoned Service Desk Supervisor to lead and mentor a team of service desk professionals. You will escalate complex issues, drive collaboration with other support groups, and ensure adherence to service levels. Strong customer-service orientation and stakeholder management are essential. Requirements include at least 5 years of relevant...

PwC AC Manila's Consulting Services seeks a Senior Associate for Salesforce consulting. You will lead Salesforce solution implementations, analyze complex client needs, and mentor junior staff, while building strong client relationships to ensure high-quality outcomes.Join a dynamic PwC Acceleration Center environment across Advisory, Assurance, Tax and...