Senior Salesforce Process Improvement Specialist

4 days ago


Makati City, National Capital Region, Philippines KMC Careers Full time
Job Summary:

We are seeking a Senior Salesforce Business Systems Analyst to join our team. The successful candidate will have strong analytical skills and experience in business analysis.

The Senior Salesforce Business Systems Analyst will be responsible for gathering and documenting business requirements, configuring Salesforce features and functionalities, and collaborating with the team to provide product roadmaps.

Main Responsibilities:
  1. Business Analysis & Requirements Gathering:
  • Work closely with stakeholders to gather and document business requirements.
  • Conduct workshops, meetings, and interviews to determine and understand business needs.
  • Translate business needs into detailed functional and technical requirements for Salesforce solutions.
Salesforce Configuration & Hands-on Implementation:
  • Configure Salesforce features and functionalities based on business requirements.
  • Customize Salesforce to improve workflows and user interface.
Technical Liaison:
  • Act as the bridge between business users and technical development teams.
Continuous Improvement:
  • Identify areas for Salesforce improvement and provide recommendations to optimize system usage.
Qualifications:
  • Bachelor's degree in Computer Science or related field.
  • At least 5 years of experience in business analysis or related field.
  • Strong knowledge of Salesforce configuration and customization.


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