Campaign Coordinator

3 weeks ago

Batangas, Calabarzon, Philippines Linkservesolutions Full time

Join our team while working at the comfort of your home

CAMPAIGN COORDINATOR

Job Description:

  • Assist in the implementation and coordination of daily campaign operations
  • Monitor agent attendance, schedule adherence, and basic performance indicators
  • Provide timely updates, reminders, and campaign announcements to the team
  • Help facilitate team huddles and refreshers as needed
  • Ensure agents are well-briefed with campaign objectives, call flows, and updates
  • Provide day-to-day assistance to agents regarding campaign processes, FAQs, and call handling
  • Relay agent concerns or escalations to the Operations Manager
  • Assist in addressing simple policy clarifications or documentation follow-ups
  • Promote a positive and collaborative work environment
  • Generate and submit daily/weekly/monthly campaign performance reports
  • Track KPIs such as performance statistics, attendance, and QA scores
  • Flag performance trends, areas of concern, and improvement opportunities to supervisors
  • Maintain records and trackers used for agent performance monitoring
  • Coordinate with QA, Trainers, and the Operations team for agent follow-ups and coaching plans
  • Support the implementation of developmental action plans
  • Collaborate with leadership in training, nesting, and transitioning of new hires
  • Help document campaign SOPs and contribute to process improvement initiatives
  • Keep campaign logs, attendance sheets, and report files updated
  • Assist in scheduling coaching or evaluation sessions as needed
  • Support documentation of agent feedback, error reports, and other relevant forms
  • Perform other administrative tasks as assigned by the Operations Manager

Qualifications:

  • Experience as an account manager/telemarketing agent
  • Experience as a quality assurance analyst
  • Proven experience as a campaign manager or similar supervisory position
  • Proficient in English
  • Exceptional verbal and written communication skills
  • Strong understanding of company products, policies, and services
  • Excellent organizational and leadership skills
  • Ability to coach, train, and motivate employees
  • Knowledge of performance evaluation procedures
  • A results-oriented approach
  • Excellent problem-solving and customer service skills
  • Ability to work under pressure
  • Ability to work harmoniously with other positions in the company

MUST HAVE the following equipment:

  • Hardware: Laptop/Desktop (at least Pentium processor and 8 GB RAM)
  • Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
  • Internet connection: Wired connection; minimum of 10 Mbps

So, why join us?

  • Permanent work-from-home or Hybrid set-up in Batangas City
  • Full Time and Long Term Employment
  • Government mandated benefits, Health benefits, leaves, bonuses, and other incentives(except Freelance contract)
  • Salary will be based on: Skills, Attitude, Performance, Attendance
  • Opportunity for regularization and promotion
  • US and Canadian clients
  • Shift: Graveyard Monday to Friday
  • Training: 1 month

WE LOOK FORWARD TO MEETING YOU

#J-18808-Ljbffr

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