Client Service Associate

Overview

Join to apply for the Client Service Associate role at JPMorganChase.

Step into the role of a Client Service Senior Associate within our Commercial & Investment Bank (CIB) and become an integral part of our clients' success stories. As the primary point of contact, you'll build strong relationships with high-level executives, delivering tailored solutions and upholding the esteemed standards of JPMorganChase. The Client Service Team is a critical part of our Commercial Bank business. Executing a vision of superior client service is what we strive to achieve each day.

As a Client Service Associate within JPMorganChase, you will be a trusted member of the client's team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products both within the US and across our global footprint.

Responsibilities

• Integrate and start building your career with us from Day 1, focusing on continuous learning and development.
• Develop and maintain strong relationships with clients, proactively identifying problems and recommending service enhancements.
• Collaborate with other teams to solve problems and drive service improvements and product offerings.
• Gain familiarity with the industry and demonstrate a thirst for learning new products.
• Develop a risk appetite to protect the firm and clients, adhering to department policies and procedures.
• Handle complex relationships and high-profile portfolios, ensuring consistent service for all clients.
• Engage professionally through various communication channels to address client needs and issues.
• Work independently and collaboratively to maximize productivity and efficiency.
• Investigate process inefficiencies and propose opportunities for improvement.
• Build an in-depth understanding of clients' organizations to leverage products and add value.
• Actively seek opportunities to lead and contribute to initiatives beyond immediate responsibilities, exhibiting a positive attitude and taking ownership.

Required Qualifications, Skills And Capabilities

• 3+ years of experience in customer service, operations, treasury, sales or portfolio management.
• A strong aptitude for strategic thinking and tactical execution
• Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
• Excellent verbal and written communications skills; able to effectively communicate clearly and concisely
• Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
• Ability to use data to create metrics and reporting
• Proficient in MS Office (Excel, PowerPoint, Word)

Preferred Qualifications, Skills And Capabilities

• College degree preferred
• Preferably with work experience primarily in banking or the financial service industry

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

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