Business Operations Administrator
4 days ago
BruntWork | Full time: 35 paid hours per week or more
Business Operations Administrator (Electrical Work)- Work Timezone - Must be a City eg London, Sydney, Australia Time Zone
- Work Schedule - Fixed Schedule
- Job Type - Full time: 35 paid hours per week or more
- Date Opened - 07/09/2024
- Remote Job
- Industry - Other
This is a remote position.
Work Schedule:Monday to Friday, 9:00 am to 6:00 pm Sydney Time with a 1-hour unpaid lunch break.
Overview: Join a growing electrical services company as a Business Operations Administrator. You'll streamline operations, handle client communications, manage financials, and coordinate the team. If you're passionate about creating efficient systems, delivering excellent customer service, and leveraging technology, this role is for you.
Key Responsibilities:- Client Communication:
- Respond to all client inquiries via email, phone, and social media within 24 hours.
- Process and organize work orders in ServiceM8.
- Follow up on outstanding quotes and job requests.
- Job Scheduling and Team Coordination:
- Optimize job scheduling using ServiceM8, considering team workload and travel times.
- Manage last-minute changes and emergencies.
- Communicate job details and updates to team members.
- Generate quotes and invoices promptly.
- Follow up on overdue payments weekly.
- Match all supplier invoices to correct jobs within 48 hours of receipt.
- Prepare basic financial reports (e.g., accounts receivable aging, job profitability).
- Compliance and Documentation:
- Organize and maintain all job-related documents in ServiceM8.
- Ensure compliance records are up-to-date.
- Maintain records of licenses, insurance, and certifications.
- Marketing and Client Relationship Management:
- Support email campaigns and social media management.
- Implement a system for regular client follow-ups.
- Assist in creating and executing email marketing campaigns.
- Software Optimization and Training Support:
- Train team members on new software (ServiceM8, Flat Rate Now) and processes.
- Create and maintain Standard Operating Procedures (SOPs) for key business processes.
- Provide ongoing support to team members.
- Quality Control:
- Conduct regular job audits and quality control checks.
- Collect and analyze customer feedback.
- Excellent organizational and time management skills.
- Strong written and verbal communication abilities.
- Proficiency in ServiceM8, Xero, and Microsoft Office suite.
- Experience in customer service and administrative roles.
- Ability to work independently and solve problems proactively.
- High attention to detail, particularly in financial tasks.
- Comfortable with learning new software and technologies quickly.
- Basic understanding of financial processes and job costing.
- Experience in social media management and email marketing (preferred).
- Familiarity with the electrical or construction industry (beneficial).
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