Front of House

3 weeks ago

Pasig, National Capital Region, Philippines Link Business Process Inc. Full time

JOB DESCRIPTION:

1.Responsible for overseeing all aspects of the dining room.

2.Ensuring high levels of customer experience.

3.Leading a team of waitstaff to deliver excellent quality of service.

4.Ensure tables are set up according to the restaurant's standards before and after each service.

5.Maintain clear communication between the Front of House (FOH) Team and Kitchen Operations Team.

6.Communicate special promotions or menu items to the waitstaff and guests.

7.Monitor the stock of dining supplies (menus, table settings, kitchenware, barware, etc.) and inform management when restocking is needed.

8.Monitor stocking level for The Office Bar and endorse to Kitchen Operations Team for timely creation of Purchase Requisition Form (PRF).

9.Encourage upselling of high-margin, slow/non-moving, or new menu items, specials/seasonals, or beverages (alcoholic/non-alcoholic).

10.Formulate exciting new and seasonal menus through R&D for Beverages (Alcoholic and Non-Alcoholic) to be approved by the Corporate Chef and/or Operations Manager.

11.Ensure that all food safety, hygiene, and health protocols are being followed by the staff.

12.Maintain a clean, comfortable, and safe work and dine-in environment.

13.Address customer concerns or complaints in a professional and timely manner, escalating issues with the Corporate Chef, and/or Operations Manager when necessary.

14.Guarantees all food and beverages are handled, stored, and served in accordance with safety regulations.

QUALIFICATIONS:

1.Candidate must possess previous experience as a waiter/waitress or server, with a minimum of 2-3 years in a Supervisory role.

2.Candidate must possess strong leadership, interpersonal, and team management skills with good understanding of Restaurant Operations and service flow.

3.Candidate must have strong organizational abilities and attention to detail.

4.Candidate must have excellent customer service and communication skills.

5.Ability to work in a fast-paced environment and manage multiple tasks at once, especially during peak dining times.

6.Ability to handle busy shifts and changing customer needs.

7.Shifts may include evenings, weekends, and holidays.

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