
Support Engineer
9 hours ago
The Support Engineer aims to effectively respond to technical issues, ensure system uptime, and maintain customer satisfaction through timely and proactive assistance. He/She serves as the single point-of-contact for customer incidents, inquiries and service requests received through email, call and service management tools. The Support Engineer works closely with end users and technical staff to facilitate and resolve issues and ensure a high level of customer satisfaction.
Responsibilities- Performs first-level assessment, diagnosis, investigation, and troubleshooting of application issues or concerns raised by end users.
- Primarily responsible for handling and orchestrating resolution of incidents/requests as defined in the process for the product or service involved.
- Provides responsive feedback via chat, email, or service management systems (JIRA).
- Receives live daily calls, email and chat, following up feedback and response/resolution.
- At least 2 years experience in technical support for software development projects
- Working knowledge in operating systems, web and mobile applications, and APIs
- Must be familiar with service management applications such as JIRA Service Management.
- Excellent problem-solving, analytical skills
- Mid-Senior level
- Full-time
- Information Technology
- IT Services and IT Consulting
#J-18808-Ljbffr
-
Monitoring and Support Engineer
4 weeks ago
Pasig, National Capital Region, Philippines 2K Full timeWe are seeking an experienced Monitoring and Support Engineer to support the technology initiatives of the IT Infrastructure team at Keywords. The Monitoring and Support Engineer will be responsible for follow-the-sun monitoring of IT infrastructure, prompt reaction on all infrastructure incident, primary resolution of infrastructure incidents and support...
-
Business Support Engineer
1 day ago
Pasig, National Capital Region, Philippines Petron Corporation Full timeQualificationsCandidate must possess a bachelor's degree in either Civil or Mechanical Engineering.ResponsibilitiesProviding technical and administrative support including submittal of consolidated outputs/reports of plans and programs, equipment, facilities, maintenance & repair data, asset-ledger reconciliation, group budget monitoring and other...
-
Deskside Support Engineer
3 weeks ago
Pasig, National Capital Region, Philippines Cagayan State University Full timeJoin a dynamic team as a Deskside Support Engineer, providing top-notch technical support and solutions.Your Role:Key responsibilities as follows:Provide technical support and troubleshooting for hardware and software issues.Collaborate with IT teams to resolve complex technical problems.Maintain and update IT documentation and inventory.Assist in the setup...
-
Application Support Engineer
3 weeks ago
Pasig, National Capital Region, Philippines JK Network Services Full timePosition: Application Support EngineerCompany Industry: IT Solutions Work Location: Pasig CityWork Schedule: Monday to FridaySalary: PHP 18,000 – 25,000Work Set Up: On-siteBenefits:• Mandated Benefits (SSS, PhilHealth, Pag-IBIG)• HMO and Insurance Coverage• Project Allowance• Performance Bonus• Travel to Japan/Learn NihongoJOB...
-
Engineering Specialist
3 days ago
Pasig, National Capital Region, Philippines PALM CONCEPCION POWER CORPORATION Full timeThe Engineering Specialist will handle and assist in preparing Tender Documents for Renewable Projects and other non-renewable projects involving Engineering, Design, and Construction that JECI will implement.Duties & Responsibilities:1) Prepare Technical Specifications and Design Drawings about the Electrical aspects of the project for implementation by...
-
Design Engineer
3 weeks ago
Pasig, National Capital Region, Philippines The Weir Group Full timeDesign EngineerWeir ESCOManilaHybridPurpose of Role:Join ESCO's Manila Engineering Design Team as a Design Engineer – Dimensional Gaging.Support global engineering efforts by designing innovative, high-quality products that enhance manufacturing capabilities. Use advanced engineering tools in a collaborative environment to solve complex challenges and...
-
Engineer System Engineering Automotive
2 days ago
Pasig, National Capital Region, Philippines Power Integrations Full timeOverviewJoin to apply for the Engineer System Engineering Automotive role at Power Integrations.ResponsibilitiesCircuit design of power electronic components (excluding ICs and/or ASICs) for automotive applications (e.g. gate drivers, power supplies) including selection and evaluation of suitable componentsDesign and develop automotive switching power supply...
-
Digital Engineer
9 hours ago
Pasig, National Capital Region, Philippines MicroSourcing Full timeOverviewJoin to apply for the Digital Engineer | Dayshift | Ortigas role at MicroSourcing3 weeks ago Be among the first 25 applicantsDiscover your 100% YOU with MicroSourcingPosition: Digital EngineerLocation: Cyberspace, OrtigasWork setup & shift: Mondays-Fridays | Day ShiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market...
-
Procurement Engineer
1 day ago
Pasig, National Capital Region, Philippines Link Energie Industries Co. Inc. (LEI) Full timeWe are in search of Procurement Engineers who can contribute to the effective acquisition of quality construction materials and equipment, ensuring compliance with technical specifications and supporting project success.RoleAs a Procurement Engineer, you will be responsible for the technical evaluation of the construction materials and equipment, ensuring...
-
Data Engineer
1 day ago
Pasig, National Capital Region, Philippines Aurecon Full timeOverviewAt Aurecon we see the future through a very different lens. Do you? Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future? Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are. Diversity is at the core of...