Customer Support Engineer

4 days ago

Pasig, National Capital Region, Philippines Universal Access and Systems Solutions Inc. Full time ₱800,000 - ₱1,200,000 per year
  • Provide technical support to the security solutions for our customers.
  • Resolving tickets under security solutions such as, but not limited to, firewalls, UTM, email security, web security, cloud security, network access control, endpoint security.
  • Responsible for creating and presenting technical documentations to the customers such as, but not limited to, Incident Report, Root Cause Analysis, Method of Procedure
  • Handle the following principals such as, but not limited to: Trend Micro, Checkpoint

Qualifications

  • Candidates must possess a Bachelor's/College Degree in ECE, Computer Engineering, Computer Science, IT or equivalent.
  • Candidates must have at least a 1-year experience deploying, administering, or troubleshooting security solutions.
  • Checkpoint Certified Security Administrator or Trend Micro Apex One Certification is an advantage.
  • Must have working knowledge of security solutions from Trend Micro, Checkpoint or equivalent brand.

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