Call Center Senior Consultant

4 weeks ago

Manila, National Capital Region, Philippines TASQ Full time
Overview

About the Position: Senior Consultant - Solution Design (Taguig) | Onsite

Benefits
  • HMO coverage for the employee and two dependents (from Day 1)
  • Quarterly performance bonuses
  • Excellent opportunities for career growth and exposure to multiple accounts
Requirements
  • Minimum of 8 years experience in BPO/BPM industries, with at least some managerial experience in customer service operations.
  • Prior experience in solution design is preferred.
  • Knowledgeable about contact center operations, including RFP processes and bid management.
  • Willing to work onsite at BGC Taguig.
Responsibilities
  • Client Engagement: Develop tailored solutions to suit client needs and facilitate client interaction sessions.
  • Market and Competitor Analysis: Collect, analyze, and synthesize market intelligence and competitive data within a specific domain, providing insights for gap analysis and contributing to market intelligence reports.
  • Process Enhancement: Participate in ongoing process improvement initiatives to achieve project goals.
  • Contract Management: Draft and review Statements of Work (SOW) to define contractual terms for specific solutions.
  • Collateral Development: Lead and guide team members in creating marketing materials such as flyers, case studies, and other collateral.

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