Sales Operations Support Specialist

With a predicted 25 billion connected IoT endpoints by 2025, the commercial and technological opportunities presented by the IoT are endless. Not to mention the career paths this exciting space has created. emnify stands out by delivering the next generation of connectivity technology to IoT solution providers worldwide – either directly or via strategic partnerships with CSPs. The most exciting thing about working at emnify is that we are just at the beginning of our journey. We are constantly developing our culture, people and our business approach further. Our guiding principles are driving transformation, customer centricity and empowering people. If you share our vision to unlock the potential of connectivity in a people focused culture that gives you the chance for impact, growth and to be successful together, we would be happy to join us.

Your Role:

As emnify's Sales Operations Support Specialist, you will work following European working hours to support our global teams efficiently. In this role, you will ensure the smooth operation of our sales and revenue processes by managing Salesforce support requests, configuring customer information, and collaborating with various departments. This position offers a unique opportunity to work across time zones and contribute to a fast-paced, international environment. Please note that this role requires regular in-office presence in Manila, so candidates should be based locally.

Your Impact:

• Manage Salesforce support requests, including user setups, data updates, and basic troubleshooting.
• Configure and maintain accurate customer information in our internal portal.
• Support CRM users by ensuring data accuracy and handling daily operational tasks.
• Collaborate with teams across Sales, Marketing, Customer Success, and Finance to support their operational needs.
• Assist in developing and improving operational processes to reduce manual tasks and ensure efficiency.

Your Skills:

• Strong attention to detail, ensuring accuracy in customer setups and data management.
• Excellent English communication skills to effectively collaborate with global teams.
• Familiarity with Salesforce or a willingness to learn; prior experience is a plus.
• Basic Excel skills (e.g., working with formulas like VLOOKUP).
• A problem-solving mindset, with the ability to identify and address process inefficiencies.

Minimum Requirements:

1. Manage Salesforce support requests.

2. Configure customer information accurately.

3. Collaborate with various departments.

4. Ensure data accuracy and handle operational tasks.

5. Assist in process improvement.

Learning culture

It's all about your growth. emnify puts a lot of effort into setting up different learning opportunities for everyone. We are currently focusing on leadership coaching with our partner Gallup with their strengthsfinder approach. We enable leaders to identify their strengths to continue their learning journey. We offer emerging leaders with our partner Junto to connect with other leaders from similar companies to learn together and grow a network. On top of that our employees benefit from lunch & learn sessions to learn and understand different parts of the business better and leverage the different skills from each other.

Mental health

The last couple of years were full of challenges for everyone. We believe your mental wellbeing is everything to us. That's why we have partnered with Plumm to bring you the very best mental health care. Plumm will give you the support you need – or want – and empower you to be the best you Better yet, it's entirely online. You can work on any goal you want, anytime, from anywhere, and use any well-being resource that works for you You benefit from 1on1 video sessions with certified therapists, chat therapy sessions or online courses for meditation and even more.

Celebrate success together

We empower leaders to spend some quality time with their teams and get together for dinners, workshops, or other fun activities. Building relationships in your team and beyond is key to form and maintain a high-performance culture that ensures a successful and competitive business. We want work to be fun and achieve challenging goals together. Beyond the quarterly events we also have company events like summer or christmas parties where everyone gets together to ensure people focused culture.

Flexible working approach

As a global company, our colleagues work around the world and in different time zones. Flexibility is key to us. emnify has chosen the hybrid approach to focus on growing their existing hubs further. Whereas our GTM organization in the US is completely remote because there is no hub for them yet. We offer professional relocation services, employer of record and remote working policy. We know great talents are spread around the world or have their families in different countries. We are not a remote culture. We believe driving transformation and embracing customer centricity can be done best in our hybrid working environment where we can learn and grow together.

The moment when you sign our contract your onboarding journey starts. Depending on your notice period, you can start with us 14 working days after signing. We are aiming to provide the best onboarding experience for you, your manager and your future team. All the interactions with you are fully automated and designed with Enboarder , our onboarding technology partner, helps us to create a high level of engagement until your start. For people with longer notice periods, expect us to reach out to you 1 month before you start. Your talent advisor will stay in touch with you until then.

We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation or gender identity. Your qualification and value add are the deciding factors

In case you are living with disabilities, chronic illness or neurodiversity please inform us, to provide you with the proper assistance in the application process.

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