Invoice to Cash Senior Analyst, Collections

3 days ago

Manila, National Capital Region, Philippines Johnson & Johnson Full time

Job Description - Invoice to Cash Senior Analyst, Collections (2406227509W)

Description

"Reimagine the possibilities" at Johnson and Johnson Global Finance We live this motto every day by creating game-changing business solutions for the world's largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

The I2C Senior Specialist (Collections) is responsible for managing and overseeing end-to-end service delivery in the Invoice to Collection and dispute process serviced by JNJ Global service Finance in Manila. This position reports to the Collections Senior Team Lead.

Major Duties & Responsibilities

  1. Manage customer collection, monitor KPI result to meet the commitment of Service Level Agreement
  2. AR Forecasting and analysis
  3. Ensure that adequate and effective internal controls are in place and that processes and policies are established and documented in compliance with WWP, ICH, DTP, and other control requirements
  4. Work on continuous improvement programs to standardize and improve the efficiency of collection and dispute process across various entities
  5. Manage Sales Order Releasing within scope of authority
  6. Other ad-hoc tasks assigned by manager

Approximate Percentage of Time

  1. 50% - Manage customer collection, monitor KPI result to meet the commitment of Service Level Agreement
  2. 15% - AR Forecasting and analysis
  3. 15% - Manage Sales Order Releasing
  4. 5% - Work on or lead continuous improvement programs to standardize and improve the efficiency of collection and dispute process across various entities
  5. 5% - Other ad-hoc tasks assigned by manager
  6. 10% - Support more junior team members (PG23's) in resolving more complex and/or critical issues.
  7. Assist Senior Team Leader in developing and updating policies and procedures

Qualifications

Education:

  • A minimum of a bachelor's level degree or equivalent is required, preferably in accounting, finance, or related business discipline.
  • CPA, CMA, MBA and/or other financial certifications is preferred

Experience and Skills Required:

  • 2-4 years of relevant work experience
  • End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in Collections/Dispute Management, preferably in the same Industry as J&J – Healthcare/Pharma.
  • Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders, particularly within EMEA and NA cultures
  • Willing to work mid-shift/night shift
  • Capable of shaping and defining solutions and strategies for customer portfolios
  • Advanced Negotiation and communication skills
  • Analytical and problem solver
  • Willing to work onsite in Edison Road, Merville, Parañaque
  • Willing to work on a temporary hybrid setup

Required Knowledge, Skills, and Abilities:

  1. Fluent in English for communication, both oral and written
  2. Technology proficiency in Microsoft Office and ERP
  3. Excellent communication skills, with the ability to collaborate with a variety of stakeholders.
  4. Teamwork spirit and can work under pressure

Preferred Knowledge, Skills and Abilities:

  1. Knowledge of SAP systems
  2. Foreign language capability is a plus

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

Asia Pacific-Philippines-National Capital-Manila

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