Solutions Consultant

Company Description

Turnitin is revolutionising the experience of writing to learn. Turnitin's formative feedback and originality checking services promote critical thinking, ensure academic integrity and help students improve their writing. Turnitin provides instructors with the tools to engage students in the writing process, provide personalised feedback, and assess student progress over time. Turnitin's applications are used by more than 33 million students at 15,000 institutions in 140 countries. Turnitin is headquartered in Oakland, California, with international offices in Newcastle, Utrecht, Seoul, Melbourne, Noida and Mexico City.

Job Description

As a skilled Solutions Engineer, you are expected to have a passion for solving customer problems through creative technical solutions. In this Revenue Operation Department role, you'll be a technical expert, a strategic partner to sales teams, and a strong communicator. Your ability to understand customer needs and translate them into effective solutions will drive product value, sales success, and prospect satisfaction.

Responsibilities:

Customer Engagement & Solution Design:

1. Engage in functional & technical discussions with customers, understanding their requirements and pain points.
2. Design and present solutions that demonstrate the product's value, addressing customer needs effectively.
3. Conduct needs assessments and solution-finding sessions, including technical questionnaires, for customers with varying levels of complexity.

Sales & Customer Success Support:

1. Provide technical expertise to Sales and Customer Success teams, supporting them in achieving revenue goals.
2. Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.
3. Contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements.

Knowledge Sharing & Best Practices:

1. Stay updated on best practices and product knowledge, sharing insights with internal teams.
2. Collaborate with colleagues on technical solutions and problem-solving strategies.

Product Representation & Travel:

1. Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.
2. Address technical questions and follow up on pending issues.

Continuous Development:

1. Invest in personal and professional growth, expanding your technical skills and product knowledge.

Qualifications

Requirements:

1. 2-4 years of experience in a Solutions Engineering or similar technical customer-facing role.

Technical Skills:

1. Strong understanding of our product suite, including front-end and back-end functionality.
2. Ability to troubleshoot technical product functional issues, sales processes, and propose solutions.

Communication & Collaboration:

1. Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences.
2. Team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders.

Strategic Mindset:

1. Ability to align technical solutions with customer needs and business objectives.

Preferred:

1. Bachelor's or Master's degree in relevant/related fields.
2. Experience in Sales/Solutions Engineering and Management within the Technology sector.

Additional Information

Total Rewards @ Turnitin

Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

1. Customer Centric- We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
2. Passion for Learning- We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
3. Integrity- We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
4. Action & Ownership- We have a bias toward action and empower teammates to make decisions.
5. One Team- We strive to break down silos, collaborate effectively, and celebrate each other's successes.
6. Global Mindset- We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

1. Remote First Culture
2. Health Care Coverage*
3. Education Reimbursement*
4. Competitive Paid Time Off
5. 4 Self-Care Days per year
6. National Holidays*
7. 2 Founder Days + Juneteenth Observed
8. Paid Volunteer Time*
9. Charitable contribution match*
10. Monthly Wellness or Home Office Reimbursement/*
11. Access to Modern Health (mental health platform)
12. Parental Leave*
13. Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad
At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and evolve alongside us, join our team

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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