4PL Subject Matter Expert

Overview

Join to apply for the 4PL Subject Matter Expert role at A.P. Moller - Maersk.

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

Maersk believes in the power of diversity, collaboration, and continuous learning. We work to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we collaborate to shape the future of global trade and logistics. We harness cutting-edge technologies to unlock opportunities on a global scale and strive for a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will interact daily with colleagues internationally, offering opportunities to develop professional skills in a global environment. We support you in shaping your own career by achieving expertise and learning on the job.

Key Responsibilities

• 4PL SME focuses on process standardization to support transformation and performance delivery objectives.
• Handle daily documentation tasks independently in line with client/process internal operating procedures and ensure quality of service at all times.
• Interact with internal stakeholders; resolve process-related issues, train and coach new team members, and support the Team Lead regularly.
• Drive end-to-end process standardization and digitalization for the product across platforms/applications.
• Collaborate with Functional Product Owners to define and establish best-in-class processes enabling people to connect and simplify global supply chains.
• Collaborate with Platform Product Owners to design and enhance modern ways of working through tech-based solutions on our platforms.
• Support user journeys by addressing training needs, issue resolution, and customer onboarding.
• Drive the following four key objectives: Process Standardization, Process Improvements, Platform Adoption, and People Capabilities.

Process Standardization

• Drive process standardization to deliver better productivity, quality, and customer satisfaction; reduce variations across products.
• Assist Functional Product Owners to create standard QRGs and SOPs.
• Support automation ideas and act as a consultant to the automation team.
• Support digitalization and participate in system testing with quality inputs; assist in managing average handling time (AHT).
• Own system change requests for the area: evaluate requests/ideas from Super Users and raise changes to the FPO; serve as escalation point for issues as needed.
• Manage system access for the area and ensure local training needs are covered.

Process Improvements

• Lead systematic efforts to improve efficiency, effectiveness, and performance of business processes, including identification, analysis, and implementation of changes to achieve better results.

Platforms Adoption

• Accelerate adoption of SCP (Supply Chain Platform) and CM (case management) platforms within Lead Logistics. Support Leadership & Development to build platform knowledge and work with external partners to evolve platforms for better user and customer experience.

People Capabilities

• Engage with Area and GSC stakeholders to identify training needs; coordinate with HR/L&D to arrange trainings and improve capabilities in the lead logistics organization.

Skills and Competencies

• Excellent communication skills; able to articulate and manage conversations with Leaders/Stakeholders.
• Strong in documentation (process mapping, Minutes of the Meeting, Internal Operating Systems, Quick Reference Guides).
• Ability to work in a matrix organization and influence decision-makers.
• Experience in customer onboarding/implementation, preferably in applications & systems.
• Excellent problem-solving skills; strong change management and ownership/orientation.
• Strong conceptual abilities to translate complex issues into ideas and actions.
• Willingness to support a specialist network (SME/SU communities, FPO, application managers, technical teams).
• Self-learning, proactive, technology-enabled data gathering/analysis/visualization; good time management and project management skills.

Preferred Educational Background / Work Experience

• 3+ years of experience in logistics, preferably in processes and systems.
• Bachelor's degree in any field.
• Experience setting up or rolling out 4PL or Supply Chain Management applications and systems.
• Experience with 4PL and SCM operations across origin and destination.
• Experience across multiple geographies or with scope spanning multiple countries.

Maersk is committed to a diverse and inclusive workplace and is an equal opportunities employer. We welcome applicants regardless of race, colour, gender, sex, age, religion, national origin, ancestry, citizenship, marital status, sexual orientation, disability, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support adjustments during the application and hiring process. If you need special assistance, please contact accommodationrequests@maersk.com.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Transportation, Logistics, Supply Chain and Storage

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