Back Office Administrator

4 weeks ago

Cebu City, Central Visayas, Philippines iGamingBar Full time
  • Familiar with back office system terminology and product configuration logic; responsible for executing system setup tasks accurately according to internal and client requirements.
  • Create new client profiles in the backend system by manually setting relevant parameters and product configurations, such as currency types, product rules, platform types, and compliance requirements; update associated documentation and task tracking records.
  • Configure different product skins based on client needs, and manually establish corresponding settings.
  • Adjust product table parameters based on different currencies, regulations, and internal control requirements.
  • Create and manage user groups with specific conditions as required, and maintain user count within each group.
  • Handle configuration updates such as table name changes, order adjustments, and table assignment/unassignment; ensure all changes are reflected in the internal knowledge base (Wiki) and task management system (Jira).
  • Collaborate closely with departments including Integration, Delivery, QA, Customer Support, Account Management, Compliance, Data, Product, and Development to ensure product setup aligns with all standards and processes.
  • Write and maintain internal knowledge base documentation to support operational consistency.
  • Respond promptly to new requirements or process updates by adjusting backend settings and updating relevant documentation.
  • Provide coverage for team members during their leave to ensure smooth departmental operations.
Qualifications
  • No specific degree required. However, most team members come from Business or Language-related fields.
  • 1–2 years of work experience is preferred, but we also welcome fresh graduates who are eager to learn and can be easily trained.
  • No specific industry experience is required.
  • Soft Skills:
  • Stable and reliable
  • Highly organized and detail-oriented
  • Strong communication and interpersonal skills
  • A proactive attitude with a willingness to learn
  • Open to challenges and adaptable to change
  • A team player who enjoys working with others
  • Technical Skills:
  • Basic proficiency in Microsoft Office tools, especially Excel
  • Familiarity with any task management tools is a plus
  • No advanced technical skills required beyond basic computer literacy
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