L3 System Engineer

7 days ago

Caloocan City, National Capital Region, Philippines ScalableOS Full time
Overview

The L3 Engineer will troubleshoot complex Windows OS and networking issues, collaborate with vendors for third-party software support when needed, manage network infrastructure, and maintain server and workstation systems. The role focuses on delivering exceptional customer service to clients while supporting and mentoring team members.

To be successful in this position, you should have a positive and strong value system, proven experience in systems administration, strong technical skills in server management, networking, and troubleshooting, excellent communication and interpersonal skills, the ability to work independently and as part of a team, and a passion for continuous learning and growth.

Responsibilities
  • Troubleshoot, repair, deploy, and manage every aspect of small to mid-sized business computer networks, software systems, and infrastructure, including servers, workstations, networking equipment, and application software.
  • Advanced and escalated troubleshooting of Microsoft Windows servers, workstation operating systems, and network issues.
  • Facilitate vendor support for third-party software to solve escalated issues.
  • Plan and deploy server, network, and workstation installations, upgrades, and network refreshes. This includes server hardware builds, OS installation and configuration, software and application installation, and deployment of physical and virtual machines.
  • Address higher-level concerns in various-sized environments, from small single-site to large multi-site networks.
Qualifications
  • Experience in an MSP environment.
  • 3-4 years of full workstation support with troubleshooting Windows OS (Windows 8.1 to 11), including peripherals such as printers and scanners.
  • Minimum 3 years of relevant work experience in systems administration or a related field.
  • Network experience, including firewalls. SonicWall is preferred, but other technologies such as WatchGuard, Meraki, and others are welcome.
  • Experience with smart switches, access points, VPNs, DNS, DHCP, and routers.
  • Experience with Microsoft Server 2008+ and server OS management, administration, deployment, and troubleshooting.
  • Proficiency in Microsoft Active Directory and supporting services (DNS, DHCP, File & Print Sharing).
  • Proficiency with Hyper-V and VMware hypervisors.
  • Knowledge of multiple network operating systems, protocols, security best practices, and implementation techniques.
  • Proficiency in Microsoft Office 365 and cloud management.
  • Excellent communication skills and the ability to quickly grasp abstract concepts and apply them in troubleshooting without step-by-step instructions.
  • Strong deductive reasoning and problem-solving skills without reliance on scripted steps.
  • Excellent customer service skills, with a focus on timely and effective solutions in line with industry best practices.
  • Strong teamwork, leadership, collaboration, and ability to work independently and manage time effectively.
  • Proactive, outgoing personality with a willingness to take on new challenges and continuous learning.
  • Nice to have: Cloud server management and deployment experience (Microsoft/Google/Amazon).
  • Experience with Kaseya and ConnectWise Manage is a plus. Relevant certifications (A+, Net+, Security+, or similar) are beneficial.
  • Associate or bachelor's degree in network administration or computer science is preferred but not required.
Job Requirements
  • Willingness to accept a long-term work-from-home arrangement.
  • Willingness to work a permanent night shift.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Outsourcing and Offshoring Consulting
#J-18808-Ljbffr

  • L3: Platform Operations Support

    2 weeks ago

    Makati City, National Capital Region, Philippines RCC Colab Solutions, Inc. Full time $40,000 - $60,000 per year

    Company DescriptionRCC Colab Solutions Inc. is an IT software solutions provider and consulting services based in Makati. We offer personalized business solutions to address company pain points and ensure scalable solutions for improved business operations and rapid growth.URGENTLY HIRING:L3: Platform Operations SupportJob Summary:Manages platform-level...

  • L3: Platforms Operations Support

    2 days ago

    Makati City, National Capital Region, Philippines RCC Colab Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionRCC Colab Solutions Inc. is an IT software solutions provider and consulting services based in Makati. We offer personalized business solutions to address company pain points and ensure scalable solutions for improved business operations and rapid growth.URGENTLY HIRING:L3: Platform Operations SupportJob Summary:Manages platform-level...

  • L3 Engineer

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time A$90,000 - A$120,000 per year

    What are we looking for?Skills Required: Bachelor's degree in IT, Engineering, or related field — or equivalent work experienceMinimum of 5 years of experience delivering enterprise-grade communication solutionsDeep hands-on expertise with Microsoft Teams, Zoom, 8x8, and Azure Communication ServicesStrong experience with telephony integration, SIP...

  • IT Systems Engineer

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business System Full time $104,000 - $130,878 per year

    Install and provide swift post-sales support to external customers, consistently meeting targeted turnaround times.Continuously enhance product and solution expertise through self-study, testing, simulations, and attending internal, vendor-sponsored, and industry training events.Achieve technical certifications via self-study, sponsored programs, and paid...

  • Senior IT Systems Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines CROSSWORLD MARINE SERVICES INC. Full time $104,000 - $130,878 per year

    Job Description:We are looking for skilled and dedicated IT Systems Engineer / IT Administrator (L3) to join our dynamic team. This role will be responsible for designing, implementing, managing, and maintaining our organization's IT infrastructure, including servers, networks, and cloud services. The ideal candidate will have experience in system...

  • Applications Systems Engineer

    6 days ago

    Caloocan City, National Capital Region, Philippines beBeeDevops Full time ₱750,000 - ₱1,250,000

    We are seeking a seasoned IT professional to join our team as an Applications Systems Engineer. The successful candidate will be responsible for owning and maintaining our Linux systems, ensuring seamless deployment and support of applications across these platforms.Our ideal candidate will possess expertise in Windows DevOps, with the ability to provide...

  • Expertise in Backend Systems Engineering

    6 days ago

    Caloocan City, National Capital Region, Philippines beBeeBackend Full time ₱28,000 - ₱35,500

    Backend Systems Engineer PositionWe are seeking a highly skilled Backend Systems Engineer to join our team. The successful candidate will be responsible for designing, building, and maintaining robust backend systems and services with a strong focus on Node.js and GraphQL.The ideal candidate will have extensive experience in Node.js, asynchronous...

  • Software Engineer

    6 days ago

    Caloocan City, National Capital Region, Philippines beBeeBackendDeveloper Full time ₱1,000,000 - ₱1,500,000

    Job OverviewWe're seeking a skilled backend software engineer to help build high-performance, secure, and scalable systems. You will work closely with our product and engineering teams to design robust services and integrate third-party solutions.Key ResponsibilitiesDesign, implement, and maintain scalable backend services using Node.js or other server-side...

  • Expert Level Support L3

    2 weeks ago

    Makati City, National Capital Region, Philippines Lingaro Full time $60,000 - $100,000 per year

    Growth through diversity, equity, and inclusion. As an ethical business, we do what is right — including ensuring equal opportunities and fostering a safe, respectful workplace for each of us. We believe diversity fuels both personal and business growth. We're committed to building an inclusive community where all our people thrive regardless of their...

  • Application Team Engineer

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Chubb Full time $104,000 - $130,878 per year

    Job description | IT Operations Engineer - Application Team EngineerPurpose:Coordinating incident management, troubleshooting problems, conducting root cause analysis, and supporting system improvements. In addition, collaborating with teams to deliver technical training and ensure smooth operation of critical applications.Key accountabilities and...