IT Support Specialist

1 week ago


Angeles City, Central Luzon, Philippines Boomering Inc Full time

Angeles City, Philippines | Posted on 03/06/2025

Position Title: IT Support Specialist
Work Set-up: Onsite
Salary: Php 30,000.00 – Php 40,000.00
Schedule: Monday – Friday, 7:00 AM – 4:00 PM

Get ready to join a team with an arsenal of knowledge, networks, and expertise that's unmatched in scope and depth Our client is proud to embrace best practices in employee wellbeing. They offer a competitive total compensation package, including employer-sponsored learning and development, advancement opportunities, on-site health initiatives, and a communal and collaborative working environment.

JOB DESCRIPTION FOR AN IT SUPPORT
Responsibilities as an IT Support:
  1. Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  2. Monitoring and maintaining computer systems and networks.
  3. Maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals.
  4. Providing technical support across the company for issues involving core business applications and operating systems including Office 365 apps, Teams & Zoom (remotely).
  5. Providing printer support.
  6. Remotely supporting Audio/Video configuration for conference rooms and other AV related projects.
  7. Remotely providing conference meeting room support during live meetings both onsite and offsite.
  8. Repairing equipment as necessary or coordinating with supplier repair service.
  9. Responding in a timely manner to service issues and requests.
  10. Onboarding new staff; providing advanced and refresher training for existing staff when required.
  11. Documenting processes and procedures for software and installations.
  12. Providing on-the-spot troubleshooting and basic identification, evaluation, prioritization, and resolution of issues.
  13. Fully and clearly documenting all incidents, service requests, and resulting steps into the ticketing system.
  14. Escalating and notifying senior management of critical outages in a timely manner.
Qualifications as an IT Support:
  1. Bachelor's degree in Information Technology or relevant fields.
  2. Minimum of 2 to 3 years proven work experience.
  3. Effective oral and written communication skills.
  4. Must be fluent in English.
  5. Strong time management skills.
  6. An ability to manage multiple, competing priorities in a dynamic environment.
  7. Must have a technical, logical thought process.
  8. An ability to stick to strict deadlines.
  9. An ability to prioritize.
  10. A keen eye for detail.

Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-life balance meets a commitment to foster growth.

Benefits:
  1. Genuinely caring Leadership Team
  2. Competitive salary package
  3. Company-provided full set-up for desktop/laptop with a back-up internet
  4. Free pre-employment Medical Assessment (T&C apply)
  5. HMO on the first day of hire
  6. 15 Vacation Leaves and 5 Sick Leaves
  7. Annual Performance Reviews
  8. Unlimited Employee Referral Incentives
  9. Employee Loan Facilities
  10. Social Clubs and Interest Workshops
  11. Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
  12. Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
About Boomering:

Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga. Our mission to enrich client and staff lives through simple and smart offshoring solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success. Providing equal opportunities and a collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.

Future-proof your career and pursue your passion with Boomering We want career thrill-seekers who are committed to growth as much as we are.

Website: www.boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
Facebook and LinkedIn: Boomering Inc.; Boomering Careers

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