Credit and Collections Team Lead

Overview

Credit and Collections Team Lead at ACCA Careers coordinates the activities of a team of professionals to ensure that credit applications are accurately assessed and that outstanding debts are followed up according to established collection targets. The role is within the GBS team located at Bonifacio One Technology Tower, Bonifacio Global City, Taguig.

Responsibilities

• Accountable for ensuring service delivery according to the global process model and agreed service level agreements and KPIs
  
• Communicate with escalated customers to ensure timely collections of company receivables
  
• Ensure that credit limit and risk exposures are reviewed on a timely basis
  
• Ensure that the process of releasing orders over the credit limit meets the requirements established in the policies
  
• Assist credit analysts in the daily approval of orders, according to established policies and procedures
  
• Keep the Customer Master updated with credit limits, customer type and approved payment terms
  
• Review the accounts receivable portfolio, coordinate and supervise the collection efforts
  
• Analyze and perform collection efforts on the assigned accounts receivable
  
• Review and analysis of A/R adjustments to ensure they meet established requirements
  
• Review initial root cause analyses and provide final solutions to resolve complaints filed by internal and external customers
  
• Support A/R Analysts in day-to-day issues; escalate situations that require management decision
  
• Ensure the tasks, work plans and strategies established are executed according to the plan and on the established dates
  
• Strategize with the manager action plans to reduce the accounts receivable past due balances
  
• Ensure timely update of process documentation and perform reviews
  
• Work with customers, local counterparts, sales and operations to resolve disputes from billing or documentation issues
  
• Conduct regular catch-up and performance calls with the country
  
• Coordinate more complex accounting projects and initiatives with other members of the accounting and finance team or with other departments like Opex, and GPO
  
• Contribute to continuous improvement initiatives to optimize service quality
  
• Act as escalation point and manage complaints at managerial level and track solutions
  
• Accountable for people management (selection, training, appraisal, retention and development)
  

Basic Qualifications | Education

• Bachelor's degree in business administration; finance degree is preferred
  
• In-depth end-to-end knowledge of the process
  
• Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.)
  

Preferred Qualifications

• At least 5 years of experience in Credit and Collections, with at least 3 years in a lead role
  
• Experience working in BPO or SSC industry
  
• Experience with ERP like SAP FI module
  

Competencies

• Strong relationship building and stakeholder management skills
  
• Effective communication skills across a range of audiences in different countries
  
• Experience working in a multi-cultural environment
  
• Self-starter with flexibility and ability to work under pressure in a fast-changing environment
  
• Ability to work with cross-functional teams
  
• Outstanding customer service orientation and communication skills
  
• Strong stakeholder management skills
  
• Excellent analytical skills and continuous improvement capabilities
  
• Ability to lead, develop and mentor team members
  
• High flexibility and ability to work independently
  
• Strong strategic business understanding and ability to manage complex situations in a fast-paced environment
  

For further information, and to apply, please visit our website via the "Apply" button below.

Seniority level

• Mid-Senior level
  

Employment type

• Full-time
  

Job function

• Accounting/Auditing and Finance
  

Industries

• Accounting
  

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