
Process Lead
3 weeks ago
- Supervise the team in terms of schedule adherence and completion of tasks.
- Provide training and knowledge sharing to the team and new hires if required.
- Monitor KPIs and SLAs of the team and identify areas of opportunities and improvement for best quality of service delivery.
- Keep all processes, flow and work instructions up to date and well documented as agreed with the team's regional counterpart.
- Assess team's daily workload and recommend workforce utilization / resource strategies as needed.
- Assist with issue resolution and ensure that any unresolved issues are escalated within agreed timeframes.
- Oversee the timely and accurate processing of invoices, payments, collections, assets and others.
- Respond and resolve all customer issues and enquiries within the agreed SLA time frames.
- Process any credit memos, raising or amendment of invoices for customers within agreed SLA time frames.
- Liaise with relevant key stakeholders to ensure accurate customer data are recorded to meet customer requirements.
- Obtain and maintain accurate data to ensure customers are consistently billed accurately and on time.
- Use critical thinking in terms of resolving issues and escalations.
- Identify prioritization in day-to-day transactional activities.
- Bachelor's / College Degree in finance or any related discipline
- At least 5 years of working experience in the related field and 2 years experience in leading a team
- Excellent system and process knowledge
- Excellent customer service and communications skills
- High level of accuracy, superior attention to detail and a strong work ethic
- Intermediate MS Excel skills; able to confidently use and manipulate VLookUp formula
- Excellent time management and prioritisation skills
- Experience in Back-End lending operations or customer Service teams
- Ability to work independently and also as part of a wider team
- Mid-Senior level
- Full-time
- Management and Manufacturing
- IT Services and IT Consulting
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Process Lead
2 weeks ago
Taguig, National Capital Region, Philippines WTW Full timeOverviewProcess Lead - Billing at WTW is responsible for the day-to-day management of the invoicing and collections function. You will ensure clients remit payments in accordance with terms, interact with clients, and coordinate with insurers to secure payment of outstanding debts. As a Workflow Lead, you will allocate workload among doers, manage the team's...
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Process Lead
2 weeks ago
Taguig, National Capital Region, Philippines Canon Australia Full time $104,000 - $130,878 per yearEssential dutiesPeople ManagementSupervise the team in terms of schedule adherence and completion of tasks.Provide training and knowledge sharing to the team and new hires if required.Monitor KPIs and SLAs of the team and identify areas of opportunities and improvement for best quality of service deliveryKeep all process, flow and work instruction up to date...
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Process Optimization Lead
1 week ago
Taguig, National Capital Region, Philippines beBeeProcess Full time ₱900,000 - ₱1,200,000Process Optimization Lead">The Process Optimization Lead will play a pivotal role in enhancing the efficiency and effectiveness of our network-related processes. This involves reviewing, analyzing, and optimizing existing workflows to ensure they align with our strategic goals.About the RoleThis position demands a strong analytical mindset, a deep...
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Process Improvement Lead
2 weeks ago
Taguig, National Capital Region, Philippines beBeeProcessImprovement Full time ₱900,000 - ₱1,200,000Process Optimization AnalystWe are seeking a highly skilled and experienced Process Improvement Specialist to join our team. As a Process Improvement Specialist, you will be responsible for leading process improvement initiatives across various departments and functions within the organization.Your primary focus will be on identifying areas of opportunity...
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Procurement Business Process Lead
3 weeks ago
Taguig, National Capital Region, Philippines Goodyear Dunlop Tires Germany GmbH Full timePress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:The Associate Business Process Lead supports the execution of the global business process excellence strategy roadmap by leading process improvement initiatives aimed at delivering standardization and consistency across the...
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Procurement Business Process Lead
1 week ago
Taguig, National Capital Region, Philippines Goodyear Dunlop Tires Germany GmbH Full timePress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:The Associate Business Process Lead supports the execution of the global business process excellence strategy roadmap by leading process improvement initiatives aimed at delivering standardization and consistency across the...
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Business Process Analyst Lead
3 weeks ago
Taguig, National Capital Region, Philippines Axos Business Center Full timeThe Business Process Analyst Lead will become a subject matter expert on the iGrafx tool, BPMN (Business Process Model and Notation), and APQC (American Productivity & Quality Center) framework, and Axos's process documentation initiatives. This role involves working on and leading other team members on iGrafx-based projects such as converting non-iGrafx...
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Team Lead – Loan Processing
3 weeks ago
Taguig, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full timeTeam Lead – Loan Processing (AU Mortgage exp. required) | DayshiftThe Loan Support Team Leader (AU Mortgage) is responsible for managing the day-to-day operations of the loan processing team, ensuring performance targets, service levels, and quality standards are consistently met. This role requires a strong background in the Australian mortgage process...
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Team Lead – Loan Processing
3 weeks ago
Taguig, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full timeTeam Lead – Loan Processing (AU Mortgage exp. required) | Dayshift The Loan Support Team Leader (AU Mortgage) is responsible for managing the day-to-day operations of the loan processing team, ensuring performance targets, service levels, and quality standards are consistently met. This role requires a strong background in the Australian mortgage process...
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O2C Process Lead, Billing
2 weeks ago
Taguig, National Capital Region, Philippines AECOM Full time $104,000 - $130,878 per yearCompany DescriptionWork with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's...