Customer Research

.Customer Research & Analytics Analyst I page is loaded## Customer Research & Analytics Analyst Ilocations: PHL-RE Shared Services-Manilatime type: Full timeposted on: Posted Todayjob requisition id: R100129The Marketing Specialist is expected to rapidly develop a strong understanding of the legal industry, Law360's core market segments, and the full suite of Law360 products and services. Working under the guidance of Senior Marketing Analysts on the Market Research team, this individual plays a key role in campaign execution by conducting research and verification of client data to ensure accuracy and relevance. This position supports sales enablement by fulfilling requests that assist retention representatives in their renewal outreach and upsell efforts. In addition to these responsibilities, the specialist develops and manages retention-focused campaigns across email, newsletters, and content marketing channels. The role also involves enhancing the customer experience, driving product usage, and creating marketing collateral and content pieces that build long-term value and engagement while leveraging internal and external sources as well as innovative AI tools.**Accountabilities:*** Conduct research and verification of client data to ensure accuracy and relevance for campaign execution.* Support sales enablement by fulfilling requests that assist retention representatives with outreach and upsell efforts.* Maintain timely and accurate updates to client databases and internal systems.* Validate and update organization, contact, and account information across custom in-house platforms.* Ensure clients receive the correct newsletters they are subscribed to, enhancing customer experience and perceived value.* Understand and apply knowledge of the unique features and benefits of Law360 products and services.* Assist in the development and targeting of newsletters and content marketing campaigns.* Contribute to creative marketing initiatives that support retention strategies.* Develop and manage retention-focused campaigns across email, newsletters, and content marketing channels.* Create marketing collateral and content pieces that build long-term customer engagement and drive product usage.**Qualifications:*** **Bachelor's Degree Holder*** Minimum of 1 year experience in Marketing Data Research or Data Management.* (Recommended not required) Demonstrates foundational knowledge of retention marketing principles, campaign strategy, and customer lifecycle engagement.* Conducts in-depth quantitative analysis of consumer databases and external data sources to uncover actionable insights into customer behavior, usage patterns, and content preferences.* Ensures the integrity and completeness of marketing data through rigorous research and analysis, enabling accurate performance tracking and optimization.* Must be in current role for at least 1 year* Must not have received any Disciplinary Action within the past 12 months* Must not have any Attendance and Punctuality issues in the past 12 monthsWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **.**Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.***USA Job Seekers:***.[](blob:https://relx.wd3.myworkdayjobs.com/838c55e4-a25e-4cb4-87d6-d636b161ceac)0:00 / 3:41RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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