Customer Support Specialist

7 days ago


Manila, National Capital Region, Philippines Offshore Business Processing Inc. Full time

Do you have service support experience and a freight forwarding background in one? We need you Hit the APPLY button now

Job Summary
  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning
Responsibilities

Client Specific tasks 

Operations

  • Track and trace (tracking shipments and updating their status, etc.)
  • Update clients on shipment status and documents required
  • Document allocation
  • Import and Export Coordination:
  • Dispatch shipments to trackers
  • Follow up on the status of a shipment
  • Send advice/escalate if there are delays to the original booking

Customer Service

  • Time slot request/booking
  • Spot rate/quotation
  • Sending emails for lead generation 

Responsibilities

  • Creating and managing orders for new shipments
  • Creating import and export FCL, LCL and air forwarding jobs
  • Sending pre-alerts, manifests, arrival notices, forwarding instructions and other documents
  • Lodging sea cargo, export customs manifests and PRA
  • Coordinate cartage with transport and client
  • Answer phone calls and respond to emails from clients
  • Create potential clients in Client Intelligence and build a database based on the information provided
  • Draft quotes; follow-up feedback on proposals generated
Requirements
  • At least 2-years of experience in the same role/same industry is required for this position
  • Excellent English skills in both written and spoken
  • Ability to cope with repetitive or continuous support queries
  • Solid computer skills with the ability to learn new systems quickly
  • With positive attitude towards difficult situation
  • Willing to work in Cubao or Ortigas Site 
  • Can start ASAP
  • Amenable to morning and weekend schedules
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