Product Performance Manager
5 days ago
Product Performance Manager
Product Performance ManagerApply locations NCR - WGC time type Full time posted on Posted 30+ Days Ago job requisition id R0000014397
Do you want to take the first step in making Filipinos' lives better every day? Here in GCash, we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today
ROLES AND RESPONSIBILITIES
Does (The tasks / responsibilities that the role performs to address requirements in Key Result Areas)
Champions process enhancements or enhancing processes for scale.
Champions after sales support while working with cross-functional teams from GCash to enable support teams to understand new product launches and marketing promotions and address inquiries.
Drive process and policies documentation and enhancement based on insights and customer feedback (internal or external).
Focuses on launch readiness of product/s handled and building and ensures it remains compliant with policies and regulations.
Ensures high quality product service levels and reporting i.e. minimizes transaction errors and partner reporting issues
Coordinates with enterprise sales, commercial enablement, operations, trade assurance, and other teams outside the commercial group (e.g., CXM, Finance, BI), either directly or in collaboration with the product managers to ensure business objectives are met.
Manages tasks and projects assigned from time to time as needed by the business.
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country. Working with a dynamic and highly collaborative team who want to change the game. A company that values their people with a highly competitive and flexible compensation and benefits package.
GCash (G-Xchange, Inc.)Mynt (Globe Fintech Innovations Inc.)is a leader in mobile financial services focused on accelerating financial inclusion through mobile money, financial services, and technology.
As an affiliate of Globe Telecom, Ant Group, Ayala, and various other global shareholders, Mynt provides secure, accessible, and convenient fintech solutions to individuals, businesses, and organizations. Mynt is recognized as the Philippines' first and only duacorn with the support of its distinguished local and global shareholders. Mynt operates two fintech companies: GCash, a micropayment service that transforms the mobile phone into a virtual wallet, and Fuse, a tech-based lending company that enables Filipinos to get access to credit.
Fuse is a lending institution registered with the Philippine Securities and Exchange Commission that caters to the underserved and unbanked population in the Philippines, aiming to create and sustain opportunities for growth and stability for individuals and businesses alike through responsible and fintech-enabled lending. Fuse's credit and lending products are powered by GCash's in-house trust platform, GScore.
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