Associate Account Manager

3 days ago


Pasig, National Capital Region, Philippines Satellite Office Full time

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS AN ASSOCIATE ACCOUNT MANAGER?

Our awesome client, a leading Merchandising and Promotional Marketing firm based in the USA is looking for an Associate Account Manager to be part of their team.

  • We're looking for passionate relationship builders who are eager to kick-start their sales careers We believe that people buy from people, and as an AAM, you'll play a key role in growing and maintaining strong customer relationships. This is an exciting opportunity to learn the ropes of B2B sales, gain hands-on experience with some of the world's top startups and corporations, and develop into a high-performing sales professional.

DUTIES AND RESPONSIBILITIES

  • Become the client's platform pro.
  • Guide customers through the ordering process, provide live demos, and troubleshoot any issues that arise.
  • Manage inbound leads and help convert them into long-term customers.
  • Conduct discovery calls to understand customer needs and identify opportunities for client solutions.
  • Build strong relationships with customers and provide outstanding service to ensure a seamless experience.
  • Develop a deep understanding of our product offerings, technology, and industry trends.
  • Maintain accurate pipeline records in Salesforce and Gong, and stay organized with follow-ups utilizing both email and phone.
  • Bring feedback to the Product team on how to optimize the user experience and ways to handle more volume by improving self-serve capabilities.
  • Be adaptable, proactive, and willing to go the extra mile to ensure customer success.

WHAT ARE WE LOOKING FOR?

  • 1-2 years of experience in sales, customer service, or a related field.
  • Experience with branded merchandise or similar industry.
  • A strong communicator who enjoys building relationships with people.
  • Tech-savvy and eager to master the SwagUp platform to help customers navigate it effectively.
  • Self-motivated and eager to learn from experienced sales professionals.
  • A problem solver with curiosity and a willingness to ask great questions.
  • Someone who thrives in a fast-paced, high-energy environment.
  • Basic knowledge of CRM systems (Salesforce experience is a plus).
  • A team player with a positive attitude and a drive to succeed.
Seniority level

Associate

Employment type

Full-time

Job function

Sales and Business Development

Industries

Outsourcing and Offshoring Consulting and Retail

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