CSR for Healthcare Account

2 days ago

Makati City, National Capital Region, Philippines ISTA Personnel Solutions Full time

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced MEDICAL RECORDS AUDITOR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Responsibilities
  • Account specific roles & responsibilities:
  • Reviewing completed work to ensure that it meets the standards for quality and accuracy before submission to billing.
  • Analyzing medical records to identify potential causes of resubmission, rejection or denials.
  • Contacting the client if an information is missing or if something needs to be clarified.
  • Job Description:
  • Provides customer support through different communication channels (Phone, email, chat).
  • Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
  • Collaborate with colleagues and different departments to resolve complex issues
  • Maintain accurate records on customer interactions, transaction, feedback, etc.
Qualifications
  • At least 6 months BPO work experience in a Healthcare Account
  • Ability to display empathy and patience in addressing customer concerns
  • Strong problem-solving skills
  • Adaptability to a changing work environment
  • Ability to remain calm under pressure
  • Proficiency in using computer systems & relevant software
  • Good verbal and written English skills
  • Willing to work onsite in Buendia, Makati
  • Amenable working night shift
What can we offer you?
  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills
Our commitment to you
  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

#J-18808-Ljbffr

  • CSR Healthcare Account

    21 hours ago

    Quezon City, National Capital Region, Philippines Jocson College Inc. Full time

    CSR Healthcare Account - Completed 2 years in College with 6 months work experienceSagilityLocation: Quezon City, National Capital Region (NCR)Job DescriptionWe are seeking candidates for the CSR Healthcare Account at Sagility. The ideal candidate should have:At least a Bachelor's/College Degree, some college experience (but did not graduate) in any...

  • CSR Healthcare Account

    21 hours ago

    Quezon City, National Capital Region, Philippines Jocson College Inc. Full time

    CSR Healthcare Account - College Graduate with or w/o work experienceSagilityLocation: Quezon City, National Capital Region (NCR)Job DescriptionWe are seeking candidates for the CSR Healthcare Account at Sagility. The role involves handling inbound calls, providing exceptional customer service, troubleshooting, and ensuring customer satisfaction. Candidates...

  • CSR Healthcare Accounts

    21 hours ago

    Quezon City, National Capital Region, Philippines Jocson College Inc. Full time

    CSR Healthcare Accounts - Fresh Graduates are welcome to applySagilityNational Capital Region (NCR), Quezon CityCandidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.Fresh Grad / Entry Level specializing in Customer Service or equivalent.Required language(s): English.ResponsibilitiesHandles inbound...

  • CSR Healthcare Account

    21 hours ago

    Quezon City, National Capital Region, Philippines Santaisabel Full time

    CSR Healthcare Account - College Graduate with or w/o work experienceSagilityNational Capital Region (NCR), Quezon CityCandidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.Fresh Grad / Entry Level specializing in Customer Service or equivalent.Required language(s): English.ResponsibilitiesHandles...

  • CSR Healthcare Account

    21 hours ago

    Quezon City, National Capital Region, Philippines Jocson College Inc. Full time

    CSR Healthcare Account - Completed 2 years in College with 6 months BPO ExperienceSagilityNational Capital Region (NCR), Quezon CityAt least 1 year(s) of working experience in the related field is required for this position.Candidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.Fresh Grad / Entry Level...

  • CSR Healthcare Account

    21 hours ago

    Quezon City, National Capital Region, Philippines Santaisabel Full time

    CSR Healthcare Account - Completed 2 years in College with 6 months work experienceSagilityNational Capital Region (NCR), Quezon CityCandidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.Fresh Grad / Entry Level specializing in Customer Service or equivalent.Required language(s):...

  • We Are Hiring For CSR Healthcare Account-Start Asap

    21 hours ago

    Quezon City, National Capital Region, Philippines Jocson College Inc. Full time

    We are hiring for CSR Healthcare Account-Start AsapSagilityNational Capital Region (NCR), Quezon CityCandidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.ResponsibilitiesThe representative will be responsible for responding to...

  • Urgent Hiring CSR Healthcare Account Earn Up To 21k

    21 hours ago

    Quezon City, National Capital Region, Philippines Jocson College Inc. Full time

    Urgent Hiring CSR Healthcare Account Earn Up to 21kSagilityNational Capital Region (NCR), Quezon CityCandidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.ResponsibilitiesThe representative will be responsible for responding to...

  • CSR Healthcare Account, Can Start Asap Earn Up To 23k

    21 hours ago

    Quezon City, National Capital Region, Philippines Jocson College Inc. Full time

    CSR Healthcare Account, Can start asap Earn Up to 23kSagilityNational Capital Region (NCR), Quezon CityCandidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.ResponsibilitiesThe representative will be responsible for responding to...

  • Healthcare Customer Support Representative

    1 day ago

    Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

    Job Title: CSR for Healthcare AccountThis role involves working with medical records to identify potential causes of resubmission, rejection or denials. The ideal candidate will have excellent problem-solving skills and the ability to remain calm under pressure.Key Responsibilities:Reviewing completed work to ensure it meets quality and accuracy standards...