Delivery Operations Specialist

3 weeks ago

Calamba, Calabarzon, Philippines EXUS Full time
Overview

Delivery Operations Specialist (Fully remote) with EXUS. This role supports the Delivery Operations within the Customer Success department, focusing on tools, processes, reporting, control functions, and audits to ensure alignment, accountability, and continuous improvement.

Responsibilities
  • Support the design, implementation, and continuous improvement of operational tools, processes, and reports that enable consistent and scalable delivery operations within the Customer Success department.
  • Assist in identifying operational bottlenecks and inefficiencies within the Delivery team and contribute to the development of standardized solutions with cross-functional stakeholders.
  • Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
  • Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities, ensuring smooth adoption of new tools, workflows, and process standards across the Customer Success department.
  • Contribute to the planning and execution of audits and internal reviews, ensuring adherence to processes and identifying areas for continuous improvement.
Requirements
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive and adaptable, able to manage multiple priorities in a dynamic environment.
  • Experience in documentation, change management and supporting the rollout of tools or processes is a plus.
Nice to Have
  • Familiarity with delivery methodologies such as Agile, Waterfall, or hybrid models.
  • Experience with Jira, Confluence or similar tooling.
Benefits
  • Fully remote work setup
  • Competitive salary
  • Inclusive work environment & Well-being Program
  • A clear induction program & a mentoring buddy to help you
  • Private health insurance allowance
  • Unlimited time off

Privacy Notice for Job Applications: https://www.exus.co.uk/en/careers/privacy-notice-for-job-applications/

Additional Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: IT Services and IT Consulting

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