Senior Scrum Master

The Opportunity

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.

As a Senior Scrum Master, you will be responsible for guiding and coaching multiple Agile teams in Scrum practices, ensuring the effective implementation of Agile methodologies. You will play a crucial role in facilitating communication, removing impediments, and driving team success in delivering high-value products.

We are looking for someone with:

• At least 5-7 years with experience as a Scrum Master delivering complex technology solutions with a University Degree or College diploma.
• Strong working knowledge of key aspects of agile coaching and facilitation.
• Staying abreast of developments in own technical discipline and able to recognize and translate these to own working environment.
• Experience in handling squads involving stakeholders from multiple locations.
• Any of the following will be an advantage:
  • Agile methodology certifications (CSM, CSPO, SAFe, LeSS, etc).
  • Insurance Industry experience.
  • ITIL Certification.
  • Working knowledge of business intelligence, business process, and/or correspondence management platforms and integrating systems via API/web services.
• Knowledge of Agile planning and tracking tools.
• Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes.

On the job you will:

• Coach and support 1-2 Development teams.
• Provide direction/mentorship to Scrum Masters.
• Coach different levels of hierarchy through agile principles & practices.
• Proactively provide real-time feedback to keep delivery on track and address issues as they arise.
• Reinforce target agile behaviors.
• Facilitate the adoption of agile principles & practices.
• Help educate the squad on Agile practices and identify Agile Team improvement opportunities.
• Focus squads on value creation.
• Facilitate and actively participate in Agile events, workshops, and townhalls.
• Identify obstacles to team/s performance; facilitate resolution and escalate where necessary.
• Guide and empower the flow of a cross-functional feature team, providing a clear view of success and removing obstacles towards that end.
• Provide continual visibility into feature delivery, ensuring the right people are engaged at the right time.
• Collaborate with software engineers, platform engineers, Product Owners, and engineering leadership to uncover pain points and opportunities to accelerate the delivery of new value through software.
• Actively participate in sprints and partner with Product Owners to enable the delivery of prioritized features.
• Act as a servant leader to the team.

Working Arrangement: Hybrid

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes.
• You thrive in teams, and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

Our commitment to you:

• Our mission; to be a part of making Decisions Easier and Lives Better.
• A leadership team dedicated to your growth and success.
• A bold ambition and set of goals to be a leader in driving transformation in our industry.
• Our best. Every day.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.