Workforce Real Time Analyst

The Real-Time Analyst (RTA) is responsible for monitoring and managing real-time contact centre performance, ensuring optimal staffing levels, and improving service level adherence. The RTA collaborates with Operations (TL, STLs, CCMs, SDMs), WFM Planner, and other stakeholders to drive efficiency, reduce wait times, and enhance customer experience across...

HGS Offshore Staffing Solutions (HGS OSS)NegotiableOn-site - Taguig 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionRole PurposeThe Real-Time Analyst (RTA) is responsible for monitoring and managing real-time contact centre performance, ensuring optimal staffing levels, and improving service level adherence. The RTA collaborates with Operations (TL,...

Firstsource Taguig, National Capital Region, PhilippinesReal Time AnalystGet AI-powered advice on this job and more exclusive features.Direct message the job poster from FirstsourceRole & Responsibilities:Real time monitoring and Intraday performance managementPreparing DashboardsAnalysis and Process developmentIncident tracking, logging and...

1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Hexaware TechnologiesManager - Talent AcquisitionJob Overview:We are seeking a highly skilled and detail-oriented Real Time Analyst to join our dynamic team. The successful candidate will be responsible for balancing...

Job Description:The Workforce Assistant Manager is responsible for supervising and developing a workforce management team that creates effective schedules to handle the workload and efficiently manages real-time operations while communicating performance results. This role involves leading, developing, and coaching a team of workforce analysts and...

Company Description:We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive...

**Job Description:**The Work Force Management role at Welsend Global Services Inc. is responsible for overseeing various aspects of workforce management, including Real-Time Monitoring and Adjustment, Performance Management and Reporting, and Cross-Departmental Collaboration.**Responsibilities:**Scheduling and Work Hour Management: Develop employee schedules...

Main Responsibilities:Manage the call volume, real time monitoring of intraday, and program break schedules.Assist operations to maintain service level and create valuable report to do forecastingGenerate ideas for process and service improvement planning.Use trends and reports to forecast requirements on a timely mannerResponsible to call out members not...

Main Responsibilities:Manage the call volume, real time monitoring of intraday, and program break schedules.Assist operations to maintain service level and create valuable report to do forecastingGenerate ideas for process and service improvement planning.Use trends and reports to forecast requirements on a timely mannerResponsible to call out members not...

Showcase your talents. Create your success story with usWe are looking for awesome and talented Workforce Management professionals for our growing #happy@work WFM teamAvailable Positions:Workforce ManagerWorkforce Assistant ManagerWorkforce SchedulerWorkforce Real Time AnalystResponsibilities:Manage performance of a team comprised of a Workforce Lead and...

Qualifications:Graduate of any Bachelor's Degree (Medical Allied Graduate is preferred but not required)At least 1 year of Customer Service Representative experience (Inbound/Outbound)At least 1 to 2 years of Real-Time Analyst experienceAt least 1 year of experience doing intake for RCMExperience in using Microsoft ExcelExperience working on different payor...

Sutherland Global seeks a Real Time Performance Lead to join our team. This role requires a strong analytical mindset and excellent leadership skills.As a Real Time Performance Lead, you will be responsible for monitoring queues in real-time to identify and call out any risks to meeting contractual KPIs such as Service Level, Abandonment %, Line Adherence,...

HGS Offshore Staffing Solutions (HGS OSS)NegotiableOn-site - Taguig 3-5 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionRole PurposeThe Workforce Management Supervisor is responsible for forecasting, optimizing, scheduling, interaction volume monitoring, and making necessary recommendations adjustments. This includes determining and communicating work...

Salary: ₱18,000 - ₱21,000 (Can go up to ₱28,000 based on skill level)Work Schedule: Flexible, requires adaptability in working hoursJob DescriptionWe are seeking a skilled and motivated Workforce Management (WFM) Planning Analyst to join our team. This role focuses on monitoring and optimizing workforce performance to ensure staffing levels align with...

Job DescriptionThe Talent Acquisition and Management Professional role is crucial in shaping the future of our company. As a member of our team, you will be responsible for managing performance of a team comprised of a Workforce Lead and Workforce Analysts. Your expertise in handling a team of leads and workforce analysts will be instrumental in driving...

Nexus Workforce requires a skilled Compensation Specialist - Employee Support to provide administrative support to the C&B Manager on various tasks, including payroll and HMO query resolution, loans administration, and final pay assistance.Responsibilities:Resolving payroll and HMO queries in real-timeEnsuring accurate record-keeping for all...

Work Force Management Role:The Work Force Management role at Welsend Global Services Inc. is a critical position that requires strong analytical and leadership skills. As a key member of our operations team, you will be responsible for overseeing the planning, reporting, and management of our workforce to support data-driven...

Direct message the job poster from Tata Consultancy ServicesTalent Acquisition at Tata Consultancy ServicesJob Summary:The Workforce Management (WFM) Manager is responsible for overseeing and optimizing workforce planning, forecasting, scheduling, and resource allocation within the organization. The WFM Manager ensures that the appropriate number of staff is...

Company OverviewiOPEX Technologies is a growing company that values its employees. We are seeking an experienced Talent Acquisition and Management Professional to join our team.In this role, you will be responsible for managing performance of a team comprising a Workforce Lead and Workforce Analysts. Your expertise in handling a team of professionals will...

Nexus Workforce is seeking a skilled Human Resources Administrator to join our team. This role involves providing administrative support to the C&B Manager on payroll and HMO query resolution, loans administration, billing and vendor payments, government statutory submissions, final pay assistance, and other C&B requirements.Main Responsibilities:Resolving...