Call Center Sales Representative I

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We're looking for motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you'll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

• Handle inbound and outbound calls with professionalism and empathy
• Use product knowledge and training to recommend solutions and close sales
• Build rapport, listen actively, and address customer needs effectively
• Research account details and collaborate with internal teams to resolve issues
• Manage customer accounts and process orders accurately using our systems
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Protect customer data and handle sensitive information responsibly
• Escalate complex issues to appropriate team members when needed
• Stay current with training, system updates, and team communications
• Maintain excellent attendance and punctuality

Candidate Qualifications

• Must be 18 years or older with a high school diploma or equivalent
• Strong verbal and written communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable, punctual, and self-motivated
• Skilled in conflict resolution, problem-solving, and negotiation
• Customer-focused with empathy, patience, and responsiveness
• Ability to multitask and manage time effectively
• Team-oriented with a positive attitude
• Comfortable in a fast-paced, evolving environment
• Strong interpersonal skills and relationship-building ability

Preferred Qualifications

• 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center
• Experience in state or federal work environments

Compensation & Benefits

At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We offer benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meals during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection and workplace safety measures
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Social engagement and recognition programs

Compensation & Benefits That Fit Your Life

MCI tailors offerings to fit the needs of our diverse team across subsidiaries and locations. Benefits may vary by geography, but the core commitment remains: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

Physical Requirements

This job operates in a professional office environment. The role is largely sedentary and requires sitting/standing for long periods while using a computer and headset. Occasional movement around the office may be required. The role may involve lifting up to 40 pounds.

Conditions of Employment

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on results.
• Must be willing to submit to drug screening. Job offers are contingent on results.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request, unless doing so would cause undue hardship. For accommodation requests, contact Human Resources.

Equal Opportunity Employer

All aspects of employment at MCI are based on merit and qualifications. We are an equal opportunity employer and prohibit discrimination based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered in accordance with local and federal requirements. We do not tolerate discrimination or harassment.

About MCI (Parent Company)

MCI helps customers take on CX and DX challenges with industry-leading solutions, including BPO, staff augmentation, contact center services, IT services, and more. We operate globally with multiple brands and a diverse portfolio of services.

The information provided describes the general nature of the role and is not an exhaustive list of duties. The employer may revise this description at any time. This is not an employment contract, and either party may terminate employment at any time for any reason.

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