Systems Administrator

The Systems Administrator (Site Technical Support) is responsible for providing on-site technical support and administration of IT systems, servers, and end-user devices. This role ensures the smooth operation of hardware, software, and network resources within the assigned location, acting as the primary point of contact for technical support and system-related issues. The Systems Administrator also performs system maintenance, monitors performance, applies patches and upgrades, and collaborates with central IT teams to ensure compliance with corporate IT standards and security policies.

Key Responsibilities and Duties

• Provide on-site technical support for servers, workstations, network devices, and end-user systems.
• Install, configure, and maintain operating systems, applications, and hardware.
• Troubleshoot and resolve system, software, and hardware issues for employees.
• Manage and administer Active Directory, group policies, and user accounts.
• Ensure timely deployment of system updates, patches, and security fixes.
• Maintain backups, recovery procedures, and site-specific disaster recovery plans.
• Monitor and optimize system performance, availability, and storage utilization.
• Provide support for printers, VoIP phones, and other office IT equipment.
• Maintain IT asset inventory and documentation for the site.
• Collaborate with central IT infrastructure, network, and security teams for escalations and projects.
• Ensure adherence to IT policies, security standards, and compliance requirements.
• Provide end-user training and guidance on best practices for IT systems usage.

Tasks

• Perform daily system health checks and monitor logs for errors or alerts.
• Configure and maintain user profiles, permissions, and access rights.
• Support and troubleshoot Microsoft 365, email systems, and collaboration tools.
• Set up and maintain virtualization environments (VMware, Hyper-V, or Proxmox).
• Deploy and support endpoint security solutions (antivirus, EDR).
• Provide hands-on support during outages, system failures, or urgent incidents.
• Assist with local network troubleshooting (LAN, Wi-Fi, switches).
• Generate site-level system performance and incident reports.
• Support IT-related projects, such as hardware refresh, software rollouts, or office relocations.

Minimum Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent hands-on experience).
• At least 3 years of experience in systems administration, desktop support, or technical support roles.
• Strong knowledge of Windows Server and/or Linux systems administration.
• Proficiency in Active Directory, Group Policy, and user account management.
• Hands-on experience with Microsoft 365, Exchange, and collaboration platforms.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
• Experience with system backup and recovery procedures.
• Excellent troubleshooting and problem-solving skills.
• Strong interpersonal and communication skills for end-user support.
• Must be willing to work onsite in Davao City.
• Must be amenable to work schedule changes.

Preferred Requirements

• Relevant certifications such as MCSA/MCSE, CompTIA Server+, CompTIA Security+, RHCSA, or VMware Certified Professional (VCP).
• Experience with scripting and automation (PowerShell, Bash, Python).
• Familiarity with ITIL framework and ticketing systems (ServiceNow, JIRA, Zendesk).
• Exposure to cloud services administration (Microsoft Azure, AWS, or Google Workspace).
• Knowledge of virtualization, storage solutions, and endpoint management platforms (SCCM, Intune).
• Background in supporting VoIP, video conferencing systems, and enterprise applications.
• Ability to manage site-level IT projects independently with minimal supervision.