
Database Management and Reports Manager
7 days ago
- Provides support to customer insights and analytics by making sure that appropriate customer information is made available in the data warehouse/mart for their analysis purposes.
- Provides support to campaign management by ensuring that all the necessary updates coming from a campaign are properly looped back to the data warehouse/mart and improve the succeeding campaigns that will be launched in the future.
- Manages CRM platform that executes campaign for new and existing customers starting from selection of customers who are part of a campaign up to tracking of campaign results based on parameters identified by the campaigns team.
- Ensures that campaigns launched thru the CRM platform are seamlessly integrated to the different systems being used by frontlines and automated reporting capability is available and accessible to different stakeholders.
- Regularly conducts information check to establish information integrity and feed this information to customer insights and analytics for their reference purposes.
- Manages customer information such that data issues like common errors are flagged as soon as it is seen in the database and raised to the appropriate unit for correction.
- Drives projects that enrich customer information. New information that will be identified as critical to have will be coordinated to the appropriate unit for collection.
- Collaborates with different functions in order to emphasize the importance of having integrated & single customer view and get the cooperation of other units to work towards achieving this goal.
- Other database management tasks that maybe assigned.
- Must have at least 2-3 years of experience in dynamic, relational customer database management.
- Must have experience in using SAS programming/enterprise guide/enterprise miner.
- Must have high appreciation on how crucial information is to data analytics.
- Has good communication, presentation and influencing skills.
- Graduate of business related or courses that are into data information management.
Axa SA is a French multinational insurance firm.
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