
Supervisor, Customer Support
5 days ago
- Supervise and mentor a team of customer support representatives handling inquiries via chat, email, and phone call
- Monitor team performance metrics and ensure adherence to SLAs and quality standards
- Identify training needs and conduct regular coaching and performance reviews
- Report recurring issues and liaise with other teams and departments to have them resolved and ensure quick First-time resolution (FTR)
- Maintain effective communication flow with the rest of CS teams
- Assist in workforce planning, scheduling, and resource allocation
- Collaborate with cross-functional teams to communicate player insights and improve gaming experience
- Act as a subject matter expert and assist with internal escalations and take supervisor chats/calls
- Champion best practices for online community safety, player satisfaction, and support efficiency
- Prepare daily shift report and monitor team member's schedule adherence
- Other relevant responsibilities as delegated by the line manager
- Experience in online gaming or interactive entertainment preferred
- Team player - work as part of a team to improve the overall performance of the Customer Support teams
- High level of attention to detail. Organized and has good presentation skills
- Familiarity with customer support platforms (e.g. Zendesk, JIRA, Genesys) and ticketing systems
- Flexible in terms of working schedules
- Strong leadership, communication, and conflict resolution skills
- Reliable with a strong work ethic and can work with minimal supervision
- Quality control
- Customer Satisfaction
- Response and resolution time
- Attendance
- 2+ years in a supervisory or team lead role within customer support on contact center environment
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Supervisor, Customer Support
6 days ago
Paranaque City, Calabarzon, Philippines Solaire Resort Full timeOverviewJoin to apply for the Supervisor, Customer Support role at Solaire Resort.5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.ResponsibilitiesSupervise and mentor a team of customer support representatives handling inquiries via chat, email, and phoneMonitor team performance metrics and ensure...
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Customer Support Supervisor
1 week ago
Paranaque City, Calabarzon, Philippines Solaire Resort & Casino Full time $104,000 - $130,878 per yearJob DescriptionMonitor team performance metrics and ensure adherence to SLAs and quality standardsIdentify training needs and conduct regular coaching and performance reviewsReport recurring issues and liaise with other teams and departments to have them resolved and ensure quick First-time resolution (FTR)Maintain effective communication flow with the rest...
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Supervisor, Customer Support
1 week ago
Paranaque City, Calabarzon, Philippines Solaire Resort Full time $70,000 - $120,000 per year· Supervise and mentor a team of customer support representatives handling inquiries via chat, email, and phone call· Monitor team performance metrics and ensure adherence to SLAs and quality standards· Identify training needs and conduct regular coaching and performance reviews· Report recurring issues and liaise with other teams and departments to have...
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Customer Service Supervisor
1 week ago
Paranaque City, Calabarzon, Philippines Webzoid System Solutions Corporation Full time ₱40,000 - ₱45,000 per yearAs the Customer Service Supervisor at Webzoid System Solutions Corporation, you will play a crucial role in leading and managing a team of customer service representatives. Responsible for overseeing the day-to-day operations of the customer service department, you will ensure exceptional customer experiences and drive continuous improvements in service...
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Restaurant Supervisor
4 days ago
Paranaque City, Calabarzon, Philippines Mangan & Co., Inc Full time ₱1,500,000 - ₱2,800,000 per yearRestaurant Supervisor Requirements:Bachelor's degree in business administration or hospitality is advantageous.2 years experience working as a supervisor in the hospitality industry.The ability to work in a fast-paced environment.The ability to stand for extended periods.Strong management skills.Excellent organizational skills.Effective communication...
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Senior Business Support Specialist Customs
7 days ago
Paranaque City, Calabarzon, Philippines DSV Full time $104,000 - $130,878 per yearIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job Req Number: 99714Time Type: Full TimeResponsible for all process documentation requirements. (Process maps, working instructions, SOPS etc.)Responsible for team's process...
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Senior Business Support Specialist Customs
7 days ago
Paranaque City, Calabarzon, Philippines DSV Full time $104,000 - $130,878 per yearJob Req Number: 99714Time Type: Full TimeResponsible for all process documentation requirements. (Process maps, working instructions, SOPS etc.)Responsible for team's process standardizations and ensure that only valid deviations are allowed.Supports the Supervisor/Manager in meeting the set KPIs.Recommend improvements on the SOP with the steps on how the...
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Senior Business Support Specialist Customs
2 days ago
Paranaque City, Calabarzon, Philippines DSV - Global Transport and Logistics Full timeOverviewJob Req Number: 99714. Time Type: Full Time.Responsible for all process documentation requirements. (Process maps, working instructions, SOPS etc.)ResponsibilitiesResponsible for team's process standardizations and ensure that only valid deviations are allowed.Supports the Supervisor/Manager in meeting the set KPIs.Recommend improvements on the SOP...
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Selling Supervisor
1 week ago
Paranaque City, Calabarzon, Philippines Waltemart Supermarket Inc. Full time $40,000 - $60,000 per yearJob SummaryThe Selling Supervisor is responsible for driving category profitability through effective category management and oversight of daily selling operations.Key ResponsibilitiesManage and ensure excellent customer service within the assigned categoryBuild and grow category performance through sales achievement, proper sanitation, and control of bad...
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Logistics Supervisor
1 week ago
Paranaque City, Calabarzon, Philippines Unilogix, Inc. Full time ₱500,000 - ₱1,000,000 per yearThe Logistics Supervisor assists the Warehouse Supervisor in all activities to ensure the accurate, timely and safe receiving, storing, release, replenishment and inventory of materials to support production operations and business profitability needs. QUALIFICATIONS Bachelor's Degree in Business Management/Supply Chain Management or any related course ...