Services Operations Manager

Role Overview

Lead Field Services operations with a focus on:

• Ensuring team safety
• Executing jobs on customer sites to meet quality, budget, and time standards
• Deploying corporate strategy effectively
• Enhancing accuracy, efficiency, and effectiveness of service delivery
• Driving customer satisfaction
• Accelerating sales, backlog management, and profitability
• Managing Operations teams
• Facilitating the transition to a digital business model

Essential ResponsibilitiesSafety & Cybersecurity

• Lead by example in applying safety and cybersecurity standards.
• Ensure Field Service Representatives (FSRs) are certified and equipped with appropriate PPE before site visits.
• Ensure FSR Managers conduct at least one safety audit per FSR annually.
• Ensure all team members are trained in cybersecurity and use compliant devices.

Business Performance

• Plan and execute jobs to optimize profitability while maintaining safety, quality, and customer service.
• Manage backlog health and forecast accuracy in alignment with resource utilization and skill sets.
• Establish governance for technical assurance and delivery assessment.
• Drive profitable growth through the Annual Operation Productivity Plan (AO2P), including workforce planning.
• Ensure invoicing for additional customer-requested work.
• Promote the FSR Lead Generation program.
• Implement a lean and agile operations structure.
• Control operating costs effectively.
• Develop and strengthen key customer relationships.
• Improve first-time fix rates (FTFR).
• Foster strategic account loyalty.

People

• Attract, recruit, onboard, develop, motivate, retain, and manage a high-performing Operations team.
• Control voluntary attrition.
• Build a future talent pipeline by scouting and nurturing a diverse pool of Services talent.
• Align team skills and behaviors with evolving business needs and market conditions.

Organization

• Model collaboration across Services functions, business units, and the Global Services Execution Team.
• Promote the elimination of silos.
• Deploy the operating model effectively.
• Drive a lean and agile organizational structure.

Main Interactions

FSVP, Sales, Customers, Back Office Coordinators, FSRs & Subcontractors, Quality, Health & Safety, Finance, and the Global Services Execution Team.

Qualifications

• Degree in Engineering and/or Business, or equivalent experience.
• Minimum of 8 years of leadership experience.
• Strong customer orientation and people management skills.
• Experience in Service Delivery
• At least some knowledge and/or experience in energy management (Power Systems and/or Secure Power).
• Visionary leadership with excellent communication and teamwork abilities.
• Extensive business acumen and results-driven mindset.
• Confidence and decisiveness with accountability.
• Exceptional relationship-building skills and ability to engage with executive leaders and customers.

Application Notice

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You must submit an online application to be considered for any position with us. This position will be posted until filled.

Role Overview and Essential Responsibilities sections are presented above for clarity and consistency with formatting guidelines.

Company Values

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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