EUC Technician

Join Support Services Group as an EUC Technician to provide innovative IT support and maintain seamless infrastructure in a global contact center environment.

Here's what you will be doing:

• Provide innovative solutions and support for various IT issues.
• Ensure adherence to Service Level Agreements (SLA) for Help Topics.
• Gather essential data before escalating issues.
• Monitor server notification emails and respond promptly.
• Document support-related processes and procedures.
• Install and administer network equipment including routers, gateways, switches, access points, wireless controllers, printers, and IP phones.
• Perform server hardware and software installations and configurations.
• Manage Network Management System (NMS) monitoring and alerts.
• Conduct daily and quarterly network and system maintenance.
• Manage system log, backup/restore, replication, and migration.
• Create basic scripts for system automation and integration (PHP/Perl/Bash/Python).
• Conduct basic to intermediate application testing and report bugs.
• Execute scheduled hardware maintenance.
• Manage Incident Reports and provide weekly IT-related project and issue reports.
• Perform additional tasks assigned by Immediate Superiors.

The company is looking for:

• Degree in IT or related discipline; fresh graduates are welcome.
• Preferably CISCO certified or holding any IT-related certifications.
• 1+ years of experience in an IT-related field preferred but not required.
• Excellent troubleshooting skills with strong knowledge of network or dialer equipment.
• Proficient in Windows Operating System and Windows server applications.
• Knowledgeable in patch management, firewalls, proxy, etc.
• Experience with Linux, VPN, and SQL Database administration.
• Proficient in server-side scripting (PHP/Perl/Bash/Python).
• Experience collaborating with 3rd party service providers.
• Strong logic and troubleshooting skills.
• Ability to handle multiple priorities with minimal supervision.
• Excellent verbal and written communication skills.
• Strong organizational skills.

Opportunities for personal and professional growth with ample room for advancement and skill development in a supportive team environment.

Potential for career advancement within a global, tech-forward company dedicated to excellence and customer service.

Apply now to become the newest EUC Helpdesk Support at Support Services Group and explore the possibilities that await you.

This job may close before the stated closing date; you are encouraged to apply as soon as possible