Sr. Manager- Customer Experience

Company DescriptionSutherland is seeking an organized and reliable person to join us as a Customer Experience Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionCustomer Experience Sr....

Job OverviewSutherland Global is a forward-thinking organization that thrives on innovation and collaboration. As a Customer Experience Sr. Manager, you will be responsible for championing the voice of the customer and driving initiatives to improve customer satisfaction.You will have the opportunity to collect and analyze customer feedback from internal and...

Collections Sr. Specialist page is loadedCollections Sr. SpecialistApply locations Remote, Philippines time type Full time posted on Posted 2 Days Ago job requisition id R29524Job DescriptionWho we're looking forAre you a diligent and meticulous accounting professional? Zendesk is seeking an exceptionally skilled Accounts Receivable and Collections Sr....

JOB SUMMARY:Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.Educational Attainment:At least a Senior High School GraduateDesired Years...

Job TitleSr. Workday Integration ConsultantDescriptionWe are seeking a seasoned Sr. Workday Integration Consultant to lead our software development team in delivering high-quality enterprise solutions. The successful candidate will have a proven track record in software development project management, technical knowledge in package applications, and...

About the roleThe Sr. Finance Manager ensures timely recording, tracking, analyzing, and reporting of all financial information to Management. Ensures management receives these reports regularly to develop strategic business plans and make better decisions.Key ResponsibilitiesManages and oversees the daily operations of the Finance and Accounting...

The Sr. Finance Manager will serve as the company's Finance Controller, responsible for overseeing the financial health and accounting functions of the group and its relevant subsidiaries.Key Responsibilities:Financial reporting: Overseeing the preparation of financial reports and ensuring they comply with accounting principles.Budgeting: Producing the...

About the RoleThe Sr. Manager/Director, Customer Relations will be responsible for leading the customer relations function and driving business growth through effective customer service operations.Key ResponsibilitiesOversee the escalation process, developing and implementing policies and procedures for managing customer escalations.Manage social media...

About the OpportunityWe are looking for a Customer Experience Manager to lead our Life Science operations team. In this role, you will optimize customer experience for Genpact Clients and work closely with the F&A management team to drive performance, continuous improvement, and meet customer expectations.Main ResponsibilitiesDevelop and implement strategies...

Job DescriptionThe role of the Customer Experience Manager is to lead and manage a customer service team, responsible for delivering exceptional customer experiences across various channels. Key responsibilities include handling customer inquiries, resolving complaints, and implementing customer service policies and procedures.A successful candidate will...

Globe Telecom, Inc. is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle.Job DescriptionWe are seeking a highly skilled Customer Experience Manager to lead our overall engagement with the growing Postpaid customer base.The ideal candidate will ensure monthly engagement growth through rewards, Globe...

Customer Experience Manager (CX)Job DescriptionThe ideal CX Manager is an experienced customer experience professional with a program/project management background, excellent communication skills, and deep empathy for our customer's everyday struggles and challenges. S/he will lead engagement activities including onboarding to the CX Program, defining, and...

We're looking for a Customer Experience Manager to join our team at GCash. As a key member of our operations team, you'll play a critical role in delivering exceptional customer experiences through process and experience excellence.You'll collaborate with Technology Tribes and Solutions Designers in an agile setup to design downtime triggers that minimize...

We are a global company with 60 locations across 19 countries, serving 8 industries. Our head office is located in Rochester, New York, USA, and we offer a wide range of benefits to our employees. If you are a Customer Success Manager looking for a global career, we invite you to apply for this exciting opportunity.Job Overview:We are seeking a skilled...

About this Job:This Sr. Analyst III - FINRA position involves handling inbound calls from insurance policy holders and providers, executing business process transactions, and collaborating with senior analysts, managers, and other staff.The ideal candidate will possess excellent communication skills, a strong understanding of business processes, and the...

Sr. Associate Manager-Ethics & ComplianceFull-timeSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences...

Job Description:FINRA Representative - US Life InsuranceThis is a Work Migration Onshore position for Sr. Analyst III - FINRA. Resources specifically for FINRA associates are required to be established in DXC Manila.Roles and Responsibilities:FINRA agents (Life Insurance) that will enable and deliver contracted services in accordance with business policies...

Job OverviewAt Sutherland, we are seeking a results-driven individual to join our team as a Customer Experience Manager. As a key member of our organization, you will be responsible for collecting and analyzing customer feedback, ensuring compliance with key initiatives, and building a positive experience for our clients.About the RoleThis is an exceptional...

Innovation and Change Management Sr. SpecialistPosition SummaryResponsible for identifying, analyzing, evaluating and improving processes related to the proper functioning of the business unit.Minimum QualificationsBachelor's degree in Industrial Engineering, Computer Science, or other IT related disciplineAt least 2 years experience in either a...

We're Hiring: Guest Experience ManagerWe are seeking a dedicated and proactive Guest Experience Manager to elevate our customer service standards and ensure an exceptional experience for all guests. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to implement innovative solutions that enhance guest...