Seller Operations
6 days ago
Shopee Manila, National Capital Region, Philippines
About The Team
Create, integrate, design and translate various educational materials needed in cascading to different audiences and stakeholders of Shopee Philippines.
- Integrate, design, and translate various educational materials needed in cascading to different audiences and stakeholders of Shopee Philippines.
- Identify Chinese seller needs and build up positive engagement via WeChat through content that is engaging and easy to understand.
- Partner with internal stakeholders to address seller operational issues and manage concerns, enforce education strategies, and provide appropriate solutions.
- Conduct seller trainings for Chinese sellers, as needed.
- Work closely with Operation/Business Development/Marketing teams to prioritize and translate business information needs.
- At least 2 years in college with or without experience or High school graduate with at least 5 months of Customer Service experience.
- At least 2 years of experience in eCommerce industry or customer support team.
- Excellent knowledge in WeChat and Microsoft Office tools.
- Excellent verbal and written communication skills in English and Chinese (Mandarin), ability to communicate in Filipino a plus.
- Good team player with positive attitude.
- Self-motivated, has strong sense of ownership, resourceful, and highly organized.
- Has strong attention to detail and eagerness to learn.
- Amenable to working in Ortigas.
Mid-Senior level
Employment typeFull-time
Job functionOther
IndustriesInternet Marketplace Platforms and Technology, Information and Internet
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