Entitlements Services Senior Analyst

4 weeks ago

Manila, National Capital Region, Philippines DTCC Full time

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

  • Competitive compensation, including base pay and annual incentive
  • Comprehensive health and life insurance and well-being benefits, based on location
  • Pension / Retirement benefits
  • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
  • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

Being a member of the Entitlements Services team, the Entitlements Services Senior Analyst handles internal and external customer requests related to access control to DTCC/ITP applications. Expectations include an ability to effectively communicate ideas, build rapport and develop relationships with internal partners, manage partners (client) expectations, technical expertise and attention to detail. Our Entitlements Services Senior Analysts have a passion for client service, an eagerness to quickly learn and execute at a high level across a variety of complex processes, and the ability to manage risk and identify improvement opportunities.

What You'll Do

  • Take ownership of requests received via CRM queues and through web form input
  • Handle client requests in accordance with established processes and procedures
  • Complete required tasks to create, modify or delete client and user profiles for all DTCC services using a combination of web-based, or GUI applications
  • Respond to client requests within predefined internal Operational targets
  • Recognize high priority situations and take appropriate escalation action following predefined criteria
  • Liaise with other DTCC associates globally to facilitate fast and effective set-up implementation of new clients
  • Acquire and maintain current knowledge of relevant procedures and update documentation as necessary
  • Facilitate cooperation among DTCC associates to reduce resolution delays and frustration for client
  • Provide support to clients and internal teams with inquiries surrounding their entitlements
  • Other miscellaneous duties as deemed necessary by the Team Lead or Manager
  • Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Sounds Like You?

  • Minimum of 2 years of related experience
  • Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

  • Adheres to established rules and procedures when performing work
  • Takes personal accountability to drive work forward
  • Presents information clearly in writing and orally in small group settings
  • Willingness to constructively challenge others on established views and contribute new ideas/alternative approaches
  • Understands the needs of external clients, Entitlements Services team members, and key internal stakeholders across the organization
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