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Application Support Engineer

4 weeks ago

Manila, National Capital Region, Philippines DTCC Full time

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

  • Competitive compensation, including base pay and annual incentive
  • Comprehensive health and life insurance and well-being benefits, based on location
  • Pension / Retirement benefits
  • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
  • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

Being a member of the team, the Application Support Engineer plays a vital role in ensuring the stability, performance, and reliability of enterprise applications. They monitor system health, troubleshoot incidents, and resolve technical issues to minimize downtime and maintain service levels. By collaborating with development, infrastructure, and business teams, they support deployments, manage change controls, and ensure smooth operations across environments. Their contributions to documentation, knowledge sharing, and continuous improvement help strengthen operational resilience and enhance user experience across the organization.

What You'll Do

  • Executes on operational processes by following documented procedures and job aides, able to make suggestions on improving process and efficiency. Processes specialized workflows, resolves exceptions, assists with complex inquiries.
  • Processes specialized workflows, resolves exceptions, assists with complex inquiries.
  • Takes ownership of workload, ensures deliverables are met in line with procedures, metrics, and benchmarks; while adhering to critical timeframes; ability to manage competing priorities.
  • Builds knowledge of department controls. Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk, escalates appropriately.
  • Maintains a steadfast focus on client service, including responding to inquiries timely and accurately, resolving issues promptly.
  • Builds and maintains strong relationships with internal and external stakeholders to facilitate issue resolution, process improvements, and risk reduction.
  • Demonstrates effective communication skills, active engagement in meetings and displays a curiosity to learn and grow; accepts feedback given and applies to role.
  • Facilitates training sessions for junior team members as directed by management.
  • Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Sounds Like You?

  • Minimum of 2 years of related experience
  • Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

  • Collaborates well within and across teams.
  • Communicates openly with team members and others.
  • Works with the team to review deliverables and ensure quality and accuracy.
  • Adheres to established rules and procedures when performing work.
  • Flexible with rest day rotation based on operational requirements
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