Platform Support Team Lead
18 hours ago
About the Responsibilities:
- You will be responsible forsupporting, mentoring, training, and supervising a team of support specialists
- Handle escalations which require immediate attention from management
- Monitor performance of shift and reassign duties as appropriate
- You will assist your direct reports in handling Level 1/Level 2 platform support to teams within the organization, and to external users when required, as well as working with L3 Product Engineering teams for proper handoff of escalations
- You will be responsible for monitoring, acknowledging and escalating issues/alerts from our monitoring systems.
- You will troubleshoot, investigate and resolve/triage issues for all applications supported by the Platform Operations team.
- You will be responsible for providing status updates on all issues and tickets reported to the team.
- You will be responsible in operational maintenance and support of issues for Trax's FPS and TTSM platforms.
- You will be responsible inmaintaining and updating technical documents and procedures.
- You will be responsible inmaintaining and updating technical documents and procedures.
- You will be responsible in operational maintenance and support of issues for Trax's FPS and TTSM platforms.
- You will be responsible for providing status updates on all issues and tickets reported to the team.
- You will troubleshoot, investigate and resolve/triage issues for all applications supported by the Platform Operations team.
- You will be responsible for monitoring, acknowledging and escalating issues/alerts from our monitoring systems.
- You will assist your direct reports in handling Level 1/Level 2 platform support to teams within the organization, and to external users when required, as well as working with L3 Product Engineering teams for proper handoff of escalations
- Monitor performance of shift and reassign duties as appropriate
- Handle escalations which require immediate attention from management
About Your Qualifications:
- A graduate of Bachelor's degree in Information Technology, Computer Science, Engineering or any related courses.
- 3+ years experienceas Application Support, Product Support or any similar roles.
- 1+ year experience in a leadership role, managing teams is a PLUS
- Has leadership qualities and someone who sets an example to others
- Exposure to or working experience in an Agile environment.
- Working knowledge of Zabbix or Nagios or other monitoring systems.
- Working knowledge of application and systems logs analysis.
- Working knowledge of either SQL, Postgres and Oracle DBs is a PLUS.
- Experience in B2B integration, data ingestion tools and ELK stack is a PLUS.
- Ability to diagnose & address application issues.
- Ability to learn and master Trax-specific software, systems and processes.
- Great attention to detail and problem-solving skills.
- Ability to work on a flexible schedule.
- Enjoys troubleshooting and solving technical issues
- Ability to work on a flexible schedule.
- Great attention to detail and problem-solving skills.
- Ability to learn and master Trax-specific software, systems and processes.
- Ability to diagnose & address application issues.
- Experience in B2B integration, data ingestion tools and ELK stack is a PLUS.
- Working knowledge of either SQL, Postgres and Oracle DBs is a PLUS.
- Working knowledge of application and systems logs analysis.
- Working knowledge of Zabbix or Nagios or other monitoring systems.
- Exposure to or working experience in an Agile environment.
- Has leadership qualities and someone who sets an example to others
- 1+ year experience in a leadership role, managing teams is a PLUS
- 3+ years experienceas Application Support, Product Support or any similar roles.
-
Team Lead
1 day ago
Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱600,000 - ₱1,200,000 per yearWe are looking for a motivated and experienced Team Leader to manage and support a team of Healthcare Associates in a fast-paced environment. You will be responsible for ensuring team performance meets client requirements, maintaining high levels of productivity, and fostering a positive, performance-driven culture.Key Responsibilities:Set clear team goals...
-
Support Team Lead
24 hours ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $60,000 - $80,000 per yearJob DescriptionAs a Support Team Lead at Staff4Me, you will be responsible for managing the daily operations of the support team, ensuring that all customer inquiries and issues are addressed promptly and effectively. You will lead by example, mentoring team members, and fostering a positive work environment. Your role will involve developing processes to...
-
Support Team Lead
24 hours ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $80,000 per yearAs a Support Team Lead at Staff4Me, you will be responsible for managing the daily operations of the support team, ensuring that all customer inquiries and issues are addressed promptly and effectively. You will lead by example, mentoring team members, and fostering a positive work environment. Your role will involve developing processes to improve team...
-
Support Team Lead
24 hours ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $60,000 - $80,000 per yearAs a Support Team Lead at Staff4Me, you will be responsible for managing the daily operations of the support team, ensuring that all customer inquiries and issues are addressed promptly and effectively. You will lead by example, mentoring team members, and fostering a positive work environment. Your role will involve developing processes to improve team...
-
Support Team Lead
6 days ago
Cebu City, Central Visayas, Philippines CallTek Full timeOverviewAs a Support Team Lead at Staff4Me, you will be responsible for managing the daily operations of the support team, ensuring that all customer inquiries and issues are addressed promptly and effectively. You will lead by example, mentoring team members, and fostering a positive work environment. Your role will involve developing processes to improve...
-
Support Team Lead
1 day ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $80,000 per yearJob Description:As a Support Team Lead at Staff4Me, you will be responsible for managing the daily operations of the support team, ensuring that all customer inquiries and issues are addressed promptly and effectively. You will lead by example, mentoring team members, and fostering a positive work environment. Your role will involve developing processes to...
-
Leading Ecommerce Customer Support Teams
7 days ago
Cebu City, Central Visayas, Philippines beBeeCustomer Full time $40,000 - $60,000Lead a Team of Customer Service ProfessionalsThis is an exciting opportunity to take on a leadership role and motivate a team of customer service professionals. As our next Customer Service Team Lead, you will be responsible for guiding the team towards success and delivering exceptional service for e-commerce brands.ResponsibilitiesTeam Leadership: Lead and...
-
Team Leader
24 hours ago
Cebu City, Central Visayas, Philippines TECHNOGLOBAL TEAM, INC. Full time $40,000 - $80,000 per yearWe are currently seeking a dynamic and results-oriented Operations Team Leader to lead our talented team of professionals YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccineContinuous career development and certificationsTravel &...
-
Trainer and Support Team Lead
24 hours ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $60,000 - $80,000 per yearAs a Trainer and Support Team Lead, you will be responsible for overseeing the training and development of our support staff, ensuring they are equipped with the knowledge and skills to effectively assist customers. You will lead a team, develop training programs, and provide ongoing support to ensure high-quality customer service. Your role involves...
-
Trainer and Support Team Lead
1 day ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $60,000 - $80,000 per yearAs a Trainer and Support Team Lead, you will be responsible for overseeing the training and development of our support staff, ensuring they are equipped with the knowledge and skills to effectively assist customers. You will lead a team, develop training programs, and provide ongoing support to ensure high-quality customer service. Your role involves...
