Team Lead

1 week ago

Cebu City, Central Visayas, Philippines GoTeam Full time ₱50,000 per year

Lead high-performing teams while leveraging AI to make a global impact At GoTeam, you'll coach, inspire, and develop Filipino talent to innovate, simplify lives worldwide, and grow as a global leader.

Location: Cebu City | Work Setup: Onsite (first 6 months), then Hybrid 

Shift: Night Shift (11 PM–8 AM PH Time) | Openings: 3

Key Perks & Benefits

  • Up to ₱50,000 salary

  • FREE AI Certification via Project 100K

  • Company-provided laptop + second monitor

  • Industry-best HMO for dependents + extended family

  • ₱1M Life Insurance coverage

  • 25 Paid Time-Off + 5 SIL (after 1 year)

  • Wellness programs: Yoga, Sports Club, monthly team events

  • Access to Exceed Institute, Masterclass, and LinkedIn Learning

  • On-site allowance ₱200/day + salary loan access

  • Exciting company raffles and referral bonuses

Why This Role Matters

At GoTeam, you won't just lead teams—you'll shape high-performing cultures while leveraging AI to simplify lives globally and highlight the Philippines as a hub of world-class talent and innovation.

As a Leadership Coach, you will:

  • Find Purpose: Coach team members to perform at their best and exceed client expectations.

  • Unlock Possibility: Build strategic relationships and drive cross-functional success using AI and innovative tools.

  • Accelerate Growth: Receive advanced AI training, mentorship, and career pathways to become a global leader.

Key Responsibilities

  • Conduct consistent 1:1 coaching and WIN:WIN performance agreements

  • Lead client check-ins and manage cross-functional collaborations

  • Handle escalations to ensure high-impact service delivery supporting retention and engagement

  • Inspire your team while connecting their contributions to GoTeam's global mission

Who We're Looking For

Experience:

  • 3+ years as a Team Lead in BPO or Shared Services

  • Client relationship management, performance coaching, escalations, and retention initiatives

Skills & Tools:

  • Proficient with project management tools (Asana, Trello, ClickUp), communication platforms (Zoom, MS Teams), and CRM/ATS systems

  • Familiarity with AI tools and productivity tech is a plus

Non-Negotiables:

  • Night shift availability (11 PM–8 AM PH Time)

  • Willingness to work onsite in Cebu City (Hybrid after 6 months)

  • Strong stakeholder communication and engagement

Bonus Points:

  • Experience handling Western clients & C-level stakeholders

  • Knowledge of healthcare, IT, construction, or engineering

  • Leadership or coaching certifications

Why Join GoTeam

  • Great Place to Work Certified (4 years in a row)

  • 85% Employee Engagement Score

  • AI-powered tools to multiply productivity and earnings

  • 1,000+ team members and growing

  • Mission: Provide 100,000 free AI certifications via Vjal Institute

  • Culture: Innovation, inclusivity, growth

How to Apply

  1. Apply & take our AI-powered on-demand interview via Multiplai

  2. Meet our Recruitment Team for a live conversation

  3. Proceed to client interview or assessment

  4. Receive your job offer – fast & transparent

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