Team Lead

6 hours ago

Cebu City, Central Visayas, Philippines GoTeam Full time ₱50,000 per year

Lead high-performing teams while leveraging AI to make a global impact At GoTeam, you'll coach, inspire, and develop Filipino talent to innovate, simplify lives worldwide, and grow as a global leader.

Location: Cebu City | Work Setup: Onsite (first 6 months), then Hybrid 

Shift: Night Shift (11 PM–8 AM PH Time) | Openings: 3

Key Perks & Benefits

  • Up to ₱50,000 salary

  • FREE AI Certification via Project 100K

  • Company-provided laptop + second monitor

  • Industry-best HMO for dependents + extended family

  • ₱1M Life Insurance coverage

  • 25 Paid Time-Off + 5 SIL (after 1 year)

  • Wellness programs: Yoga, Sports Club, monthly team events

  • Access to Exceed Institute, Masterclass, and LinkedIn Learning

  • On-site allowance ₱200/day + salary loan access

  • Exciting company raffles and referral bonuses

Why This Role Matters

At GoTeam, you won't just lead teams—you'll shape high-performing cultures while leveraging AI to simplify lives globally and highlight the Philippines as a hub of world-class talent and innovation.

As a Leadership Coach, you will:

  • Find Purpose: Coach team members to perform at their best and exceed client expectations.

  • Unlock Possibility: Build strategic relationships and drive cross-functional success using AI and innovative tools.

  • Accelerate Growth: Receive advanced AI training, mentorship, and career pathways to become a global leader.

Key Responsibilities

  • Conduct consistent 1:1 coaching and WIN:WIN performance agreements

  • Lead client check-ins and manage cross-functional collaborations

  • Handle escalations to ensure high-impact service delivery supporting retention and engagement

  • Inspire your team while connecting their contributions to GoTeam's global mission

Who We're Looking For

Experience:

  • 3+ years as a Team Lead in BPO or Shared Services

  • Client relationship management, performance coaching, escalations, and retention initiatives

Skills & Tools:

  • Proficient with project management tools (Asana, Trello, ClickUp), communication platforms (Zoom, MS Teams), and CRM/ATS systems

  • Familiarity with AI tools and productivity tech is a plus

Non-Negotiables:

  • Night shift availability (11 PM–8 AM PH Time)

  • Willingness to work onsite in Cebu City (Hybrid after 6 months)

  • Strong stakeholder communication and engagement

Bonus Points:

  • Experience handling Western clients & C-level stakeholders

  • Knowledge of healthcare, IT, construction, or engineering

  • Leadership or coaching certifications

Why Join GoTeam

  • Great Place to Work Certified (4 years in a row)

  • 85% Employee Engagement Score

  • AI-powered tools to multiply productivity and earnings

  • 1,000+ team members and growing

  • Mission: Provide 100,000 free AI certifications via Vjal Institute

  • Culture: Innovation, inclusivity, growth

How to Apply

  1. Apply & take our AI-powered on-demand interview via Multiplai

  2. Meet our Recruitment Team for a live conversation

  3. Proceed to client interview or assessment

  4. Receive your job offer – fast & transparent

  • Team Lead

    1 week ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱120,000 - ₱720,000 per year

    Job opening: Team LeadMain Requirements:Completed at least 2nd year in college with no back subjects.Experience in Team lead role in contact center environment for at least 2 years is a MUSTBackground in Financial account in leadership role is a PLUSAmenable to start ASAP.Should be wiling to work on-site.Job Types: Full-time, PermanentPay: Up to Php45,000.00...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱4,500 per year

    Job opening: Team LeadStart on Sep 22SPEED PROCESSMain Requirements:Completed at least 2nd year in college with no back subjects.Experience in Team lead role in contact center environment for at least 2 years is a MUSTBackground in Financial account in leadership role is a PLUSAmenable to start ASAP.Should be wiling to work on-site.***Operations Supervisor...

  • Team Lead

    4 weeks ago

    Cebu City, Central Visayas, Philippines OfficePartners, 360 Inc. Full time

    Team LeadHighly motivated and results-oriented Customer Service Supervisor with a strong emphasis on data-driven decision-making and exceptional communication skills. Demonstrates a proven track record of enhancing customer satisfaction, optimizing team performance, and leveraging data analytics to drive continuous improvement.At least 2 years experience as...

  • Team Lead

    3 weeks ago

    Cebu City, Central Visayas, Philippines Smartsourcing Solutions Pty Full time

    Lead with Precision, Deliver with Impact – Be the driving force behind operational excellence at Smartsourcing, a 4-Time Best Company to Work ForHi We're Smartsourcing, and we're looking for a full-time, onsite Team Lead – Operations Support Specialist (Claims & Logistics) to keep a high-performing team running at full speed. You'll oversee claims,...

  • Team Lead

    4 days ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱480,000 per year

    2 years experience as a Team LeaderJob Type: Full-timePay: Up to Php40,000.00 per monthExperience:Team Lead: 2 years (Required)Healthcare Account: 1 year (Required)Work Location: In person

  • Team Lead

    4 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    OverviewAbout the Position: Team Lead - Travel Sales (Cebu) | OnsiteStart Date: ImmediateAccount Focus: Travel SalesSupport Type: Voice SupportWork Setup: 100% OnsiteShift Schedule | Rest Days: Night ShiftQualificationsEducational Qualification: Completed at least 2 years of college without any back subjectsWork Experience: Minimum of 2 years of experience...

  • Team Lead

    6 days ago

    Cebu City, Central Visayas, Philippines IONOS Full time ₱900,000 - ₱1,200,000 per year

    AtIONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines IntouchCX Full time

    OverviewAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted...

  • Team Lead Opportunities

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeLeadership Full time $53,000 - $73,000

    Job Title: Customer Service Team Lead">We are seeking a motivated and experienced Customer Service Team Lead to join our team. The successful candidate will have a proven track record of leading high-performing teams and delivering exceptional customer service.">">Lead and monitor the performance of assigned agents to ensure Key Performance Indicators (KPIs)...

  • BPO - Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱340,000 - ₱400,000 per year

    We are looking for the following team leader:Team Lead – SalesTeam Lead – HealthcareTeam Lead – RetailTeam Lead - FinancialRequirements:College Level / College Graduate / Post Grad2-3years Relevant experienceTOR / DiplomaCOE / Resignation Letter approved or ack by HR and SupervisorGovernment IDs and Numbers (SSS, Philhealth, TIN, Pag-ibig)NBI...