Sales Operations Specialist

1 week ago

Manila, National Capital Region, Philippines PENBROTHERS Full time

What's the scoop?

As a Sales Operations Specialist, you will manage wholesale orders, client accounts, and sample requests while ensuring exceptional customer service. You will handle purchase orders, invoicing, and website updates, as well as support process improvements to enhance sales operations. This role requires strong communication skills to maintain client relationships and resolve inquiries efficiently.

Join the ride and find out why we're the 2024 Philippines' Fastest Growing Offshore Staffing Company and 2023 Great Place to Work Certified

What you'll do

  • Manage incoming wholesale orders, ensuring accurate processing and timely fulfillment.
  • Coordinate and track sample requests to potential wholesale clients.
  • Maintain strong client relationships through proactive communication and problem-solving.
  • Address inquiries from wholesale partners and provide support throughout the ordering process.
  • Handle customer service correspondence for online customers and wholesale clients.
  • Respond to customer inquiries via email and other communication channels in a timely and brand-appropriate manner.
  • Resolve potential customer issues and transform them into positive experiences that strengthen brand loyalty.
  • Process and manage purchase orders, ensuring accuracy and timely fulfillment.
  • Troubleshoot order issues and coordinate with internal teams to resolve discrepancies.
  • Maintain and update reports related to sales performance, inventory levels, and order fulfillment.
  • Provide administrative support, including invoicing, record-keeping, and updating company databases.
  • Assist in updating product listings, descriptions, and pricing on the company website and e-commerce platforms.
  • Ensure website accuracy, troubleshoot errors, and implement necessary updates as needed.
  • Special Projects & Process Improvements:
  • Contribute to and lead special projects on an ad hoc basis.
  • Identify areas for operational improvement and assist in streamlining sales processes to enhance efficiency.
  • Support cross-functional teams in executing new initiatives related to sales and customer experience.

What You Bring

  • Proven 3-4 years of General Administrative experience in sales operations, customer service, e-commerce, or a related field.
  • Strong written and verbal communication skills with the ability to adapt to the brand's voice and tone.
  • Experience with order management systems, invoicing tools, and e-commerce platforms is preferred.
  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and order management tools.
  • Strong knowledge of Microsoft Office Suite (Excel, Word, Outlook) and Google Workspace.
  • Highly organized, detail-oriented, and proactive in solving problems.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Self-starter with a strong sense of accountability and ownership.
  • Strong analytical skills to assess workflows and suggest improvements.
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