Customer Service Support

2 weeks ago

Manila, National Capital Region, Philippines Zig Zag Offshoring Full time
What you'll need

Our client is looking for Customer Service Support who thrive in a fast-paced environment where every day brings new challenges to solve and opportunities to learn. This role isn't just about answering inquiries—it's about owning the customer experience, collaborating with your team, and making a meaningful impact. You'll go the extra mile to build our customers' trust and create positive experiences.

You'll need to embrace change with an open mind and an eagerness to learn. Whether through training, upskilling, or adapting to new processes, you'll be constantly growing professionally.

Collaboration is at the heart of this role. You're not afraid to get into the weeds, find solutions, and persist until things are resolved. You'll need to be resourceful because what you do impacts your customers and your team. You'll share ideas, listen to others, and embrace feedback because we all work together to create something unique.

You're also bold to share ideas, or suggest better ways of doing things. You care about the details and have a knack for finding ways to improve and make things smoother for everyone involved. You will be part of our client's Customer Service team, where you'll be creative and have the opportunity to leave your own mark in a customer-focused business.

To be successful in this role, you'll need the following qualities:

  • Genuine desire to deliver the highest possible level of service to our customers.
  • Ability to work with a team on shifting schedules to provide 24/7 service to customers globally, including working on holidays, weekends, and various shifts (morning, mid-day, and night) depending on business needs.
  • Ability to handle escalations via chat, email, voice, and other support channels.
  • Flexibility to thrive in a hybrid work environment.
  • Willingness to undergo training to cater to different customer groups within our client.
  • Excellent written and spoken English — you need to be able to talk to Executive and C-level customers.
  • Grit, perseverance, and resilience in handling sticky situations and customer interactions.
  • A self-starter personality — you can work with minimal supervision and take initiative when needed.
  • Strong attention to detail and exceptional problem-solving skills, with the ability to investigate and resolve issues effectively.
  • Very comfortable with technology and digitally savvy
  • Sound judgment and having the autonomy to make decisions while knowing when to consult with leaders or experts.
What you'll do

We need you to help us develop and deliver a world-class customer support experience:

  • Connect with our customers daily, using each interaction to build trust, strengthen relationships, and provide solutions that drive their success.
  • Turn around sticky situations into favorable resolutions that encourage our customers to continually partner with us for their delivery needs.
  • Develop a thorough understanding of our client\'s delivery services in the context of various geographical regions where we operate.
  • Be the first point of escalations via chat, email, voice, and other support channels.
  • Share feedback and suggestions to enhance processes and documentation to support our customers effectively.
  • Assist teammates through collaborative peer-to-peer learning sessions.
  • Contribute to informed decision-making on system changes and help shape product design by sharing feedback and ideas to support our customers better.

#J-18808-Ljbffr

  • Customer Service Associate

    4 days ago

    Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time $104,000 - $130,878 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Customer Service Support

    1 week ago

    Manila, National Capital Region, Philippines Hire Overseas Full time ₱800,000 - ₱1,200,000 per year

    We're looking for a Customer Service Support Specialist who is proactive, empathetic, and detail-oriented to help users get the most out of our platform. This role is ideal for someone who thrives in fast-paced environments, enjoys problem-solving, and can communicate clearly and professionally.You'll be the first point of contact for our users—answering...

  • Customer & Technical Service Associate (Vehicle Digital Topics)

    4 days ago

    Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • MANILA Offshore Non-voice Support

    1 week ago

    Manila, National Capital Region, Philippines Support Services Group Full time ₱900,000 - ₱1,200,000 per year

    Work arrangement: 100% Onsite roleType of employment: Full-timeAccount: Non-voice International AccountsKey Responsibilities:As a Non-voice Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:Responding to customers concerns and inquiries.Engaging with customers...

  • Dental Nurse

    4 days ago

    Manila, National Capital Region, Philippines Kaizen United Customer Service Company Full time ₱996,000 - ₱1,224,000 per year

    Key Responsibilities:· Assist the dentist/hygienist/therapist in all clinical procedures, providing chairside assistance.· Maintain impeccable standards of hygiene and cross infection control, according to the latest guidelines and following practice procedures and policy.· Prepare instrument trays for procedures.· Follow all practice procedures and...

  • Customer Service

    2 days ago

    Manila, National Capital Region, Philippines Logo Vision Corporation Full time ₱250,000 - ₱350,000 per year

    We are seeking a proactive and detail-oriented Customer Service / Encoder to join our growing team. This role involves handling customer inquiries, providing support, and accurately encoding data into our systems. The ideal candidate is organized, efficient, and capable of delivering excellent customer service while managing administrative tasks.Respond to...

  • Customer Service

    2 days ago

    Manila, National Capital Region, Philippines Ideal Vision Center Full time ₱204,000 - ₱216,000 per year

    We are seeking a proactive and detail-oriented Customer Service / Encoder to join our growing team. This role involves handling customer inquiries, providing support, and accurately encoding data into our systems. The ideal candidate is organized, efficient, and capable of delivering excellent customer service while managing administrative tasks.Respond to...

  • Customer Service

    4 days ago

    Manila, National Capital Region, Philippines VirtueStaff Full time ₱150,000 - ₱250,000 per year

    VirtueStaff is seeking a passionate and dedicated Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing outstanding customer support and facilitating a positive experience for our clients. If you enjoy helping others and have excellent communication skills, we invite you to applyResponsibilitiesAddress...

  • Customer Support

    2 weeks ago

    Manila, National Capital Region, Philippines ModSquad Inc Full time ₱150,000 - ₱250,000 per year

    We Could Use Someone Like You in Our Crew.Are you a customer service pro with the skills to manage inquiries across multiple platforms? We're looking for a dedicated and customer-focused superstar fluent in Mandarin to join our team of Customer Ticket, Phone, & Chat Support ModsIn this dynamic role, you'll be the friendly voice, the helpful text, and the...

  • Analyst - Customer Service and Support Analytics

    4 days ago

    Manila, National Capital Region, Philippines Tala Full time $90,000 - $120,000 per year

    About TalaTala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by theFortuneImpact 20 list,CNBC's Disruptor 50 five years in a...