Service Delivery Team Lead

23 hours ago

Manila, National Capital Region, Philippines Opswerks Full time

Product Services Group

Your Role

You take a personal stake in the services you partner with and the strategies your team defines and leads. You hold yourself to high standards and demonstrate unshakeable integrity. You are curious and engaged, comfortable speaking with partners, team owners, and executives in open forums, as well as discussing technical details with team members.

As a Service Delivery Team Lead in OpsWerks, you will be part of a team dedicated to building and improving critical cloud and internet services for our partners. We seek decision-makers and people-oriented leaders to join us. If this describes you, we'd love to meet you.

Your Qualifications

You are an experienced builder and leader of high-performance technical teams, ready for your next challenge. You possess the technical expertise to go deep and the ability to focus on higher-level business and product goals.

You make sound decisions regarding business operations and strategies, such as improving existing frameworks and identifying skill sets needed for onboarding new properties, which are essential for business growth.

You are adept at making strategic team-building decisions, including hiring and team restructuring.

  • Aligns with Opswerks' beliefs, values, mission, and methods.
  • Minimum of 5 years of strategic team leadership and development experience, preferably in IT-related fields.
  • Passionate about delivering an exceptional and consistent customer experience.
  • Excellent verbal and written communication skills, with the ability to influence at all levels.
  • Strong leadership abilities that enhance team focus, efficiency, and effectiveness.
  • Proficient in service management process analysis and solution recommendation.
  • Capable of prioritizing, planning, delegating, and executing departmental strategies and projects.
  • Thrives in a fast-paced, ambiguous environment operating at strategic and tactical levels.
  • Focuses on SRE as an engineering discipline with an emphasis on automation.
  • Highly organized, experienced, and skilled at managing complex programs involving people, needs, and technologies.
  • Comfortable collaborating and influencing diverse teams, negotiating approaches or timelines as needed.
  • Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, or a related field.
Our Team Expectations
  • Uphold OpsWerks' mission and methods.
  • Understand and execute each team's mission plan.
  • Develop awareness of self, others, surroundings, and situations.
  • Take ownership of personal growth for the team's benefit.
  • Demonstrate resilience and commitment, always giving your best.

Ready to start your journey and be part of OpsWerks?

#J-18808-Ljbffr

  • Service Delivery Team Lead

    1 day ago

    Manila, National Capital Region, Philippines beBeeLeadership Full time $80,000 - $120,000

    About the RoleThe Service Delivery Team Manager is responsible for leading a team of Service Delivery Team Leaders and indirectly supporting SRE teams across multiple customer environments. This role requires strategic thinking, leadership skills, and the ability to foster a culture of trust, accountability, and continuous learning within the team.Key...

  • IT Service Delivery Lead

    13 hours ago

    Manila, National Capital Region, Philippines beBeeItmanager Full time ₱900,000 - ₱1,200,000

    Job OverviewThe IT Service Delivery Manager is responsible for overseeing the overall IT Helpdesk services team which supports IT operations and maintains the integrity of all IT related equipment and resources.ResponsibilitiesManage and supervise the IT Helpdesk services team to ensure seamless delivery of IT support services.Oversee the maintenance and...

  • Service Delivery Team Manager

    2 days ago

    Manila, National Capital Region, Philippines OpsWerks Full time

    Service Delivery Team ManagerProduct Services GroupYour RoleAt OpsWerks, we believe service delivery is more than just metrics and uptime—it's about people, purpose, and progress.As a Service Delivery Team Manager, your job is to grow the leaders who grow our teams. You'll work closely with a group of Service Delivery Team Leads and their SRE teams,...

  • Service Delivery Lead

    2 days ago

    Manila, National Capital Region, Philippines OpsWerks Full time

    OverviewJoin to apply for the Service Delivery Lead role at OpsWerks.Your RoleYou take a personal stake in the services you partner with and the strategies your team defines and leads. You hold yourself to (almost, but not quite) impossibly high standards. You have unshakeable integrity. You're always asking why. You are as comfortable speaking to partners,...

  • Delivery Helper

    3 weeks ago

    Manila, National Capital Region, Philippines Jagars Service Cooperative Full time

    A Delivery Helper assists a delivery driver with various tasks, primarily focusing on loading, unloading, and navigating to delivery locations. They also play a crucial role in customer service and maintaining delivery efficiency. Essentially, they support the driver in ensuring timely and accurate deliveries while providing a positive customer experience.

  • Technology Delivery Lead

    3 weeks ago

    Manila, National Capital Region, Philippines TASQ Full time

    Job Description: Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost, and leading delivery. Proactively supports sales through innovative solutions and delivery excellence.Summary: As a...

  • Test Team Leader

    1 day ago

    Manila, National Capital Region, Philippines beBeeQA Lead Full time ₱900,000 - ₱1,200,000

    About the Position:We're always on the lookout for skilled professionals who can lead our testing team with expertise and finesse.

  • Delivery Lead

    3 weeks ago

    Manila, National Capital Region, Philippines Ascendion Full time

    Ascendion is a leading provider of digital engineering and talent transformation solutions. We partner with global enterprises to deliver cutting-edge software solutions that drive innovation and business growth. Our culture fosters collaboration, agility, and continuous learning.We are seeking a seasoned Delivery Lead to oversee the successful execution of...

  • Service Delivery Manager

    1 day ago

    Manila, National Capital Region, Philippines MicroSourcing Full time

    Overview Position: Service Delivery Manager – Fixed and Mobile Services Location: Picadilly Site, BGC Work Setup & Shift: Onsite | Day Shift You\'ll have: Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses A...

  • Technology Delivery Lead

    2 days ago

    Manila, National Capital Region, Philippines nXscale Full time

    nXscale provides flexible outsourcing solutions for startups and scaleups. We partner with global companies to help them build teams and scale operations.About The RoleAs a strategic partner between business and technology, this role is responsible for fostering strong collaboration across departments, ensuring that IT solutions effectively address both...