Infrastructure Service Delivery Manager

2 days ago

Makati City, National Capital Region, Philippines Broadridge Full time

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

The Infrastructure Service Delivery Manager will be responsible for many aspects of Enterprise IT operations. The ideal candidate will have knowledge of common infrastructure components (e.g., hosting, compute, storage, networking, connectivity, etc.). This role will require a good level of formalization, quality documentation, and the ability to engage effectively with senior leadership.

Responsibilities

  • Project Manager responsible for the planning, execution and delivery of infrastructure projects

  • Interface with internal audit and compliance teams for reporting to senior leadership

  • Assist with budget planning, tracking and variance analysis

  • Track vulnerabilities and patching through to remediation

  • Collaborate with internal teams to ensure the accuracy and completeness of CMDB

  • Understand and contribute to enhancement of ITSM workflows

  • Map user journeys to infrastructure including servers, networks, and storage

  • Produce high-level technical Architecture Diagrams with hardware and software interactions

  • Collaborate with the Observability Team to identify issues and impact to end-user experience

Your Profile

  • Bachelor's degree in Computer Science, Engineering, or Information Technology

  • 5+ years of experience with infrastructure, operations and project management

  • Previous hands-on engineering experience with Networks, Storage, or Servers in a Data Center environment

  • Solid understanding of hardware and software architecture in Windows and Linux virtualized environments

  • Flexible and autonomous, detail orientated with the ability to work with inter-departmental teams and work with multiple senior stakeholders

  • Effective communication (written and verbal), strong presentation and interpersonal skills

  • Service-oriented mindset, willingness to collaborate with demanding business, support & engineering teams

  • ITIL certification desired

  • PMP certification desired

#LI-KA2 #LI-Hybrid

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.


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