Service Desk Specialist

3 weeks ago

Manila, National Capital Region, Philippines RELX Full time
Accountabilities

  • Performs Active Directory and MS Exchange administration which include: user account resets and modifications, add accounts to appropriate security groups, modify quotas on Windows servers, create and modify distribution lists, create and modify shared mailboxes, and modify SMTP addresses.

  • Diagnose and solve issues with single and multi-user systems using maintenance tools and problem solving skills.

  • Establish and adhere to service level response and resolution times for all systems.

  • Coordinate between employees and 2nd/3rd level IT Support for issues not under the 1st Level scope of the Service Desk Team.

  • Effectively communicate to management, team members, and various customer groups.

  • Demonstrate a propensity to take ownership in learning new business and technical skills to develop processes or applications to enhance the group's ability to achieve its goals.

  • Capable of performing individual contributor roles and where needed work in a team environment.

  • All other duties as assigned

Technical Competencies

  • Knowledge of PC hardware and architecture and Desktop Operating System internals

  • ITIL Certification/Knowledge in IT Service Management

  • Required knowledge/competencies in: Windows 11, MS Office, Web Browsers, TCP/IP Client Software, Acrobat Reader, Instant Messaging tools, Virtual Machine, Active Directory, Service Now, VPN

  • Familiarity with supporting iOS devices, Mac OS

  • Understanding of network protocols for a LAN and WAN including remote connectivity.

Qualifications

  • Bachelor's degree or completed 2 years level in College without back subjects or incomplete units.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.


#J-18808-Ljbffr

  • IT Service Desk

    4 days ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per year

    Job Roles and Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective...

  • IT Service Desk

    4 days ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱32,000 - ₱40,000 per year

    We are hiring 100 Service Desk that can START ASAP, on the following site:[ ] Mckinley, Taguig[ ] Quezon Avenue, Quezon CityMckinley Taguig - up to 32K Package + night differential[ ] College Undergraduate with 1 year IT Service Desk experience[ ] Amenable to attend one day onsite process ASAP - Same day JO[ ] CAN START ASAP[ ] Willing to be assigned on a...

  • IT Service Desk Specialist

    4 days ago

    Manila, National Capital Region, Philippines Emma of Torre Full time ₱250,000 - ₱500,000 per year

    I'm helpingEIL Globalfind a top candidate to join their teamflexiblefor the role ofIT Service Desk Specialist - Multilingual Support.You'll provide technical support and ensure seamless IT operations in a dynamic global environmentCompensation:HiddenLocation:National Library of the Philippines, Kalaw Avenue, Ermita, Manila, Metro Manila, PhilippinesMission...

  • Service Desk Engineer

    4 days ago

    Manila, National Capital Region, Philippines Zenzero Full time ₱400,000 - ₱600,000 per year

    Service Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...

  • IT Service Desk

    9 hours ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱2,000,000 - ₱2,500,000 per year

    Job Responsibilities:Team Management: provides team development, support operations and builds capacity to achieve goals while understanding technology functionality, standard operating procedures, common issues, and solutions across Core Operations in ITSS Space.Strategic Planning and Communication: responsible for developing and implementing strategic...

  • Service Desk Engineer

    3 weeks ago

    Manila, National Capital Region, Philippines Zenzero Full time

    Service Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...

  • Service Desk Trainer

    9 hours ago

    Manila, National Capital Region, Philippines Nordic Global Full time ₱900,000 - ₱1,200,000 per year

    Make a difference. Be happy. Grow your career.Managed Services Trainer - SecurityPosition Overview:The Service Desk Trainer is responsible for developing and delivering Information security related training programs to ensure that service desk staff are trained to notice red flags and prevent a data privacy breach. This role involves working with the Cyber...

  • IT Service Desk

    4 days ago

    Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱600,000 - ₱1,200,000 per year

    POSITION PURPOSEThe Site Support Technician role encompasses all service desk support functions as well as site systems support within the PBA Technology managed service remit, including but not limited to managed retail pharmacies, managed medical centres, and managed EBOS Group corporate entities.Provide support to the Service Delivery Team Lead, ensuring...

  • Service Desk Officer

    3 weeks ago

    Manila, National Capital Region, Philippines GA HR Consultancy Inc. Full time

    GA HR Consultancy is a dynamic partnership between two seasoned HR professionals, bringing together over four decades of combined experience in human resources management, talent acquisition, and strategic consulting. With a shared commitment to excellence, GA HR Consultancy provides comprehensive HR operations consulting and tailored headhunting services,...

  • Assistant Senior IT Service Desk

    4 days ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time $104,000 - $130,878 per year

    Job Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts.• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective resolution...