Payment Operations Analyst
1 week ago
About The Role:
The main part of the role sees you responsible for the tracking, monitoring and analysing of all pre & post billing activities and associated data, ensuring any unexpected behaviour is flagged promptly to your Manager. This includes some manual processes and transactions around dispute management. On occasions you will use your basic SQL skills to extract data to be able to respond to queries from within the team and from stakeholders across the business.
Job Responsibilities:
1. Monitoring & Tracking - Dispute & Dispute Mitigation Processes (daily, weekly & monthly)
- Using the existing suite of dashboards and reports (Quicksight, SAS & Cognos) you will perform detailed analysis of all pre & post billing activities to identify any peaks, troughs or failures
This will require building up detailed knowledge of all aspects of dispute management and mitigation:
- Fraud
- Chargebacks
- Rapid Dispute Resolution
- VISA Compelling Evidence
- VISA/Mastercard Account Updater
- Accuity
- Ethoca
- Present your findings to clearly show where issues have arisen and quantify the impact of those issues (members and revenue) to VP Level (using a variety of mediums eg: Excel, PowerPoint)
2. Support Processes
Complete all of the following manual tasks within their individual SLAs
- Action/process and track Pre-Arbitrations and manual Ethoca (fraud) alerts
- Manage the Ethoca Previously Cancelled Claim Process and keep line management appraised of refund values
- Create and run structured query language (SQL) across multiple databases and extract data to enable you to respond to ad hoc queries from within the team or from key stakeholders
- Maintain up -to-date playbooks for all processes
- Provide cover when the Web loyalty Analyst is absent
3. KPIs (Key Performance Indicator) & Senior Management Reporting (weekly & monthly)
- Collate accurate weekly and monthly reports for the VP & CEO around Fraud, Compelling Evidence & 3DS
- Build and deliver accurate & informative monthly Key Performance Indicator data to the Payment Operations Manager & Director. It must be delivered by the 10th of each month (for presentation to VP/CEO level) – covering all elements of:
- Payment Processing
- Dispute Management
4. Create and Maintain Payment Operations Reporting Suite
- Collaborate with colleagues to work on requirements to improve existing reports and dashboards as well as create new ones to support Payment Operations
- Create and run structured query language (SQL) across multiple databases and extract data
- Using the accurate data that you have extracted create meaningful reports and interactive dashboards
Qualifications:
- Educated to GCSE level in Mathematics & English
- Minimum 2 years' experience of data analysis across multiple business processes and reports (required)
- Proven ability to extract data from multiple databases using structured query language (SQL) and use the data to create reports to highlight trends
- Minimum 1 years' experience of creating interactive dashboards through tools such as Quicksight or SAS (preferred)
- Knowledge of credit/debit card and bank processing within EU, UK, LATAM & US
- Basic knowledge of VISA & Mastercard Dispute Monitoring Programs / Ratios
- A self-starter, with the ability to deliver high-quality work, and adapt to new challenges
- Able to efficiently manage own workload, under pressure and where priorities can change at short notice
- Proven delivery under pressure
- Literate and numerate with strong (written and oral) communications skills
- Excellent commercial awareness
- An eye for detail and right-first-time accuracy
- Good interpersonal skills and able to build relationships in order to work in a collaborative manner with partners
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